Premium Audit Specialist

Randstad USA; Howell (MI); Hybrid; USD 24,796 - 26,174; Full time

Job summary

A staffing and recruitment agency is seeking a Premium Support Specialist in Howell, MI. The role involves managing audit inquiries, providing resolutions to clients, and ensuring efficient communication. Candidates should have a High School Diploma or GED and strong communication skills. This position offers a hybrid working model with competitive pay ranging from $18.00 to $19.00 per hour.

Qualifications

• Proficient in Microsoft Windows and Excel.
• Exceptional verbal and written communication skills.
• Strong attention to detail.

Responsibilities

• Provide comprehensive resolutions to agents, insureds, and underwriters via phone.
• Manage audit mailboxes and ensure inquiries are addressed promptly.
• Gain in-depth knowledge of departmental workflows.

Skills

Exceptional Verbal and Written Communication Skills

Proficiency in Windows and Excel

Laser-sharp Attention to Detail

Strong Interpersonal Skills

Goal-Oriented Mindset

Passion for Customer Service

Education

High School Diploma or GED

Job description

Overview

Elevate Your Career as a Premium Support Specialist! Are you a customer-focused problem-solver with a knack for detail? Randstad USA is seeking a Premium Support Specialist to join our team in Howell, MI!

In this critical role, you'll be the go-to expert for all audit-related inquiries, acting as the primary point of contact for a diverse range of internal and external stakeholders, including agents, underwriters, auditors, vendors, and insureds. You'll play a pivotal role in ensuring seamless audit processes and delivering timely, accurate resolutions.

This is a fantastic opportunity for a motivated individual to make a significant impact in a fast-paced environment!

Details

• Salary: $18.00 - $19.00 per hour
• Shift: First Shift, 8:00 AM - 4:00 PM
• Location: Hybrid Role (Two days onsite, three days remote) in Howell, MI

What You'll Do

• Be a Customer Advocate: Provide comprehensive resolutions to agents, insureds, and underwriters via telephone inquiries.
• Master Communication: Efficiently manage audit mailboxes, ensuring all email inquiries are understood, resolved, or delegated.
• Become a Process Expert: Gain in-depth knowledge of departmental workflows and the responsibilities of all parties involved in audit transactions.
• Hit Deadlines: Ensure all inquiries are addressed appropriately and promptly.
• Protect Data: Handle sensitive and confidential information with the utmost care.
• Be a Proactive Partner: Anticipate needs, review requests, and take ownership of outcomes.
• Collaborate: Assist with departmental support responsibilities, including work order generation, assignments, and vendor invoicing.
• Champion Quality: Execute workflows and prepare audit/worksheets for special programs, meeting service levels.
• Embrace Learning: Work across multiple applications and systems, adapting to evolving needs.

What You Bring

• High School Diploma or GED
• Exceptional Verbal and Written Communication Skills
• Proficiency in Windows and Excel
• Laser-sharp Attention to Detail
• Goal-Oriented Mindset
• Strong Interpersonal Skills
• A Passion for Customer Service

Ready to make a difference? Apply today and become our next Premium Support Specialist!