Premier Service Consultant – Inbound Sales & Support

att; Charlotte (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts up to 50% off AT&T/

Tuition reimbursement

Paid Time off and holidays

Paid Parental Leave

Medical/Dental/Vision coverage

401(k) plan

Life and disability insurance

Job summary

AT&T in Charlotte, North Carolina, is hiring a Premier Service Consultant to handle calls, chats, and emails, resolving billing and service issues while explaining bills and features. You will troubleshoot basic problems and escalate when needed, aiming to increase customer satisfaction and loyalty.

The role requires a strong customer focus, adaptability, and a proactive approach to problem-solving. A 40-hour week may include nights, weekends, and overtime, with paid training and extensive

Qualifications

• Unwavering customer focus.
• Strong work ethic and adaptability.
• Excellent problem-solving and attention to detail.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Explain bills and product features clearly; resolve service, billing, payments, and collections issues.
• Troubleshoot basic problems and seek higher support when needed.
• Build customer confidence and loyalty by resolving issues.

Skills

Customer focus

Work ethic

Adaptability

Problem solving

Attention to detail

Job description

AT&T in Charlotte, North Carolina, is hiring a Premier Service Consultant to handle calls, chats, and emails, resolving billing and service issues while explaining bills and features. You will troubleshoot basic problems and escalate when needed, aiming to increase customer satisfaction and loyalty.

The role requires a strong customer focus, adaptability, and a proactive approach to problem-solving. A 40-hour week may include nights, weekends, and overtime, with paid training and extensive