Premier Service Consultant: Inbound Sales & Service (Onsite)

AT&T; Cape Girardeau (MO); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

401(k) plan

Employee discounts up to 50% on AT&T m

Discounts on AT&T services

Paid Time off and holidays

Adoption Reimbursement

Disability Benefits

Life and AD&D Insurance

EAP

Wellness programs

Job summary

AT&T in Cape Girardeau, MO is hiring a Premier Service Consultant to engage customers by selling and supporting services and devices. You will handle calls, chats, and emails, identify upsell opportunities, and drive satisfaction while meeting sales targets.

You'll receive paid training and work a 40-hour week that may include nights and weekends. This role emphasizes customer focus, problem solving, and accurate resolution of billing and service issues.

Qualifications

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training to set you up for success.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training to set you up for success.

Skills

Commissioned sales experience

Customer focus

Problem-solving

Attention to detail

Job description

AT&T in Cape Girardeau, MO is hiring a Premier Service Consultant to engage customers by selling and supporting services and devices. You will handle calls, chats, and emails, identify upsell opportunities, and drive satisfaction while meeting sales targets.

You'll receive paid training and work a 40-hour week that may include nights and weekends. This role emphasizes customer focus, problem solving, and accurate resolution of billing and service issues.