Call Center Customer Service Representative

att; Charlotte (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts up to 50% off AT&T/

Tuition reimbursement

Paid Time off and holidays

Paid Parental Leave

Medical/Dental/Vision coverage

401(k) plan

Life and disability insurance

Job summary

AT&T in Charlotte, North Carolina, is hiring a Premier Service Consultant to handle calls, chats, and emails, resolving billing and service issues while explaining bills and features. You will troubleshoot basic problems and escalate when needed, aiming to increase customer satisfaction and loyalty.

The role requires a strong customer focus, adaptability, and a proactive approach to problem-solving. A 40-hour week may include nights, weekends, and overtime, with paid training and extensive

Qualifications

• Unwavering customer focus.
• Strong work ethic and adaptability.
• Excellent problem-solving and attention to detail.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Explain bills and product features clearly; resolve service, billing, payments, and collections issues.
• Troubleshoot basic problems and seek higher support when needed.
• Build customer confidence and loyalty by resolving issues.

Skills

Customer focus

Work ethic

Adaptability

Problem solving

Attention to detail

Job description

Note: This position reports to our 8505 IBM Drive Charlotte, NC 28262 location. If selected, you must be able to report to this work location.

This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay Transparency: Our premier service consultants earn $19.41 hourly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You'll Make an Impact:

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like:

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training

What we are looking for:

• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details

Joining our team comes with amazing perks and benefits:

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!

Weekly Hours: 40

Time Type: Regular

Location: Charlotte, North Carolina

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.