Premier Service & Sales Consultant (On-Site, Richardson)

att; Richardson (TX); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Employee discounts up to 50% on AT&T

Tuition reimbursement

Paid Time Off and holidays

Paid Parental Leave

Medical, Dental, and Vision coverage

401(k) plan

Adoption reimbursement

Disability benefits (short-term and/or

Life and Accidental Death Insurance

Supplemental benefits programs

Employee Assistance Program (EAP)

Employee wellness programs

Job summary

AT&T in Richardson, TX is seeking a Premier Service Consultant focused on customer acquisition, sales, service, and retention. You will provide solutions to prospective and existing customers to enhance their experience, improve satisfaction, and build loyalty.

The role requires handling calls, chats, emails, and other channels in a fast-paced environment and may include evenings, weekends, and overtime. You will participate in paid training and have opportunities for ongoing development.

Qualifications

• Strong customer focus and commitment to service excellence.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Adaptability in a changing environment.
• Attention to detail.
• Ability to navigate multiple systems simultaneously.
• Previous customer service, call center, retail sales, or related experience preferred.

Responsibilities

• Handle customer interactions through calls, chats, emails, and other communication channels in a fast-paced environment.
• Resolve customer issues related to service, billing, payments, collections, and account maintenance.
• Explain bills, products, services, rate plans, and features clearly and confidently.
• Perform basic troubleshooting and engage additional support when needed.
• Recommend products and services that best meet customer needs.
• Build customer confidence and loyalty through timely and effective resolutions.
• Support a variety of customer inquiries, including technical support requests.
• Work a flexible 40-hour per week schedule, which may include evenings, weekends, and overtime.
• Participate in paid training and ongoing development opportunities.
• Identify customer pain points and root causes and provide feedback to leadership.
• Participate in collaboration sessions designed to influence future customer experiences.
• Receive training on new processes and systems and serve as an early adopter in testing initiatives.

Skills

Customer service

Communication

Problem solving

Adaptability

Attention to detail

Multisystem navigation

Job description

AT&T in Richardson, TX is seeking a Premier Service Consultant focused on customer acquisition, sales, service, and retention. You will provide solutions to prospective and existing customers to enhance their experience, improve satisfaction, and build loyalty.

The role requires handling calls, chats, emails, and other channels in a fast-paced environment and may include evenings, weekends, and overtime. You will participate in paid training and have opportunities for ongoing development.