Premier Service Consultant: Customer Experience & Retention

AT&T; Richardson (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Tuition reimbursement

Paid Time Off

Paid Parental Leave

Medical, Dental, Vision

401(k) plan

Adoption reimbursement

Disability benefits

Life Insurance

EAP

Wellness programs

Job summary

AT&T in Richardson, Texas is seeking a Premier Service Consultant for the Customer Experience Lab. You’ll handle billing, service, loyalty, retention, technical support, and sales inquiries, acting as the voice of AT&T as we test new customer experiences before rollout.

You will engage via calls, chats, and emails, resolve issues, explain plans, and perform basic troubleshooting. Expect a 40-hour week with training and growth opportunities.

Qualifications

• Strong customer focus and commitment to service excellence.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Adaptability in a changing environment.
• Attention to detail and accuracy.
• Ability to navigate multiple systems simultaneously.
• Previous customer service, call center, retail sales, or related experience preferred.

Responsibilities

• Handle customer interactions through calls, chats, emails, and other channels.
• Resolve issues related to service, billing, payments, collections, and account maintenance.
• Explain bills, products, services, rate plans, and features clearly.
• Perform basic troubleshooting and engage additional support when needed.
• Recommend products and services that meet customer needs.
• Build customer confidence and loyalty through timely resolutions.
• Support a variety of inquiries, including technical support requests.
• Work a 40-hour week schedule, including evenings, weekends, and overtime.
• Participate in paid training and ongoing development opportunities.

Skills

Customer focus

Communication skills

Problem solving

Adaptability

Attention to detail

Multisystem navigation

Experience in CS/Call center/retail

Job description

AT&T in Richardson, Texas is seeking a Premier Service Consultant for the Customer Experience Lab. You’ll handle billing, service, loyalty, retention, technical support, and sales inquiries, acting as the voice of AT&T as we test new customer experiences before rollout.

You will engage via calls, chats, and emails, resolve issues, explain plans, and perform basic troubleshooting. Expect a 40-hour week with training and growth opportunities.