Premier Banking Chat Specialist

HSBC Holdings plc; Buffalo (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Wellness Hub

Volunteerism policy

Matching gift program

Sustainability initiatives

Inclusive work environment

Job summary

HSBC Holdings plc in Buffalo is seeking an US Contact Center Premier Specialist to deliver expert service across chat channels for Premier and Private Bank clients. You will resolve inquiries at first contact, navigate to solutions, and protect customers and the bank by adhering to regulations.

This role requires a high school diploma, a customer-centric mindset, excellent communication, and the ability to thrive in a high-volume environment.

Qualifications

• Customer centric and able to thrive in a team environment seeking feedback and growth.
• Work in a high-volume, fast-paced environment with attention to detail.
• Proficiency with personal computers and basic software packages.
• Strong communication skills and teamwork abilities.

Responsibilities

• Provide high quality service to achieve customer satisfaction by resolving queries at first contact where possible.
• Navigate customers to appropriate resolutions in a timely manner, maintaining accuracy.
• Follow chat procedures, take ownership, perform research and route to the correct department when needed.
• Maintain knowledge of regulations to identify risk or fraudulent activity and protect customers and the bank.
• Handle multiple banking products including credit cards, internet banking, and deposits.

Skills

Customer centric

Team player

Excellent communication skills

Computer proficiency

Education

Minimum of high school diploma or General Educational Development Test

Job description

HSBC Holdings plc in Buffalo is seeking an US Contact Center Premier Specialist to deliver expert service across chat channels for Premier and Private Bank clients. You will resolve inquiries at first contact, navigate to solutions, and protect customers and the bank by adhering to regulations.

This role requires a high school diploma, a customer-centric mindset, excellent communication, and the ability to thrive in a high-volume environment.