Premier Account Manager

granitecareers; West Palm Beach (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Onsite gym

Job summary

Granite is seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers in West Palm Beach, FL. You will maintain and manage Granite’s Premier accounts with 24x7 availability and conduct weekly meetings to ensure proactive support.

The ideal candidate holds a Bachelor’s Degree and has intermediate to advanced Excel and MS Access skills, excellent communication, and the ability to work under pressure to meet deadlines while

Qualifications

• Bachelor’s degree required.
• Experience with Premier accounts preferred.
• Strong Excel and Access skills required.

Responsibilities

• Maintain and manage Granite’s Premier accounts.
• Provide 24x7 availability to support assigned accounts.
• Conduct weekly meetings with Premier accounts and follow up on actions.
• Coordinate with sales and internal staff to resolve issues.
• Handle area responsibilities including outages, billing, reporting.

Skills

Premier accounts management

Customer service

MS Excel

MS Access

Communication skills

Time management

Education

Bachelor’s Degree

Tools

MS Excel

MS Access

Job description

General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

Duties and Responsibilities:

• Maintain and manage Granite’s Premier accounts.


• 24 x 7 availability to support your assigned accounts.


• Conduct weekly meetings with assigned Premier accounts.


• Minute each meeting weekly and follow up on all actions


• Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.


• Communicate directly with customers, sales and internal staff.

Required Qualifications:

• Bachelor’s Degree


• Intermediate to advanced knowledge of Microsoft Excel and MS Access

Preferred Qualifications:

• Excellent customer service skills


• Ability to work under pressure


• Ability to meet deadlines


• Excellent problem-solving skills


• Ability to work independently as well as in a group


• Strong multi-tasking and organizational skills


• Excellent interpersonal and communication skills

#LI-MS1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the \"Healthiest Companies\" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a \"Fastest Growing Company\" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled