Premier Account Success Manager

Granite Telecommunications, LLC.; Quincy (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

Granite Telecommunications, LLC. is seeking business-oriented, customer service driven professionals to provide high-quality service to Fortune 500 level customers in Quincy, MA. The role focuses on managing Premier accounts with 24x7 support and regular account reviews.

Ideal candidates hold a Bachelor's degree and demonstrate strong Excel/Access skills, excellent customer service, and the ability to work under pressure while meeting deadlines and working independently or in a group.

Qualifications

• Bachelor’s Degree required.
• Intermediate to advanced knowledge of Excel and MS Access.

Responsibilities

• Manage Granite’s Premier accounts.
• Provide 24 x 7 support for assigned accounts.
• Conduct weekly meetings with Premier accounts.
• Document meetings and follow up on actions.
• Maintain phones lines, outages, billing, reporting for accounts.
• Communicate with customers, sales and internal staff.

Skills

Excellent communication

Deadline-driven

Problem-solving

Independent and team

Multitasking

Customer service

Under pressure

Education

Bachelor's Degree

Tools

Microsoft Excel

MS Access

Job description

Granite Telecommunications, LLC. is seeking business-oriented, customer service driven professionals to provide high-quality service to Fortune 500 level customers in Quincy, MA. The role focuses on managing Premier accounts with 24x7 support and regular account reviews.

Ideal candidates hold a Bachelor's degree and demonstrate strong Excel/Access skills, excellent customer service, and the ability to work under pressure while meeting deadlines and working independently or in a group.