Premier Onboarding Manager

Granite Telecommunications, LLC.; Quincy (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

Granite Telecommunications, LLC. is seeking business-oriented, customer service driven professionals to provide high-quality service to Fortune 500 level customers in Quincy, MA. The role focuses on managing Premier accounts with 24x7 support and regular account reviews.

Ideal candidates hold a Bachelor's degree and demonstrate strong Excel/Access skills, excellent customer service, and the ability to work under pressure while meeting deadlines and working independently or in a group.

Qualifications

• Bachelor’s Degree required.
• Intermediate to advanced knowledge of Excel and MS Access.

Responsibilities

• Manage Granite’s Premier accounts.
• Provide 24 x 7 support for assigned accounts.
• Conduct weekly meetings with Premier accounts.
• Document meetings and follow up on actions.
• Maintain phones lines, outages, billing, reporting for accounts.
• Communicate with customers, sales and internal staff.

Skills

Excellent communication

Deadline-driven

Problem-solving

Independent and team

Multitasking

Customer service

Under pressure

Education

Bachelor's Degree

Tools

Microsoft Excel

MS Access

Job description

General Summary Of Position

We are seeking business-oriented, customer service driven professionals to provide high-quality service to Fortune 500 level customers.

General Summary Of Position

We are seeking business-oriented, customer service driven professionals to provide high-quality service to Fortune 500 level customers.

Duties And Responsibilities

• Maintain and manage Granite’s Premier accounts.
• 24 x 7 availability to support your assigned accounts.
• Conduct weekly meetings with assigned Premier accounts.
• Minute each meeting weekly and follow up on all actions
• Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
• Communicate directly with customers, sales and internal staff.

Required Qualifications

• Bachelor’s Degree
• Intermediate to advanced knowledge of Microsoft Excel and MS Access

Preferred Qualifications

• Excellent customer service skills
• Ability to work under pressure
• Ability to meet deadlines
• Excellent problem-solving skills
• Ability to work independently as well as in a group
• Strong multi-tasking and organizational skills
• Excellent interpersonal and communication skills

Compensation Range

The compensation range for this position is $50,000-$65,000 and represents the range that Granite reasonably and in good faith expects to pay for this role at the time of posting. Final compensation will be determined based on several factors, including but not limited to experience, education, job related skills, and overall alignment with the role.