Precision Expeditor: Luxury Dining & VIP Service

Ensemble; Santa Cruz (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

La Bahia Hotel & Spa is seeking an Expeditor to bridge the kitchen and dining room, ensuring flawless dish execution and impeccable service for a luxury beachfront property. The role focuses on maintaining high standards and coordinating VIP and special orders with precision.

The candidate should bring strong organizational skills, the ability to multitask in a fast-paced environment, and experience in fine dining expo roles within luxury hotels or resorts.

Qualifications

• 3 years of experience as a fine dining expo, luxury hotel and/or resort preferred.
• Ability to be standing and walking long periods.
• Multilingual abilities highly preferred.
• Capable of maintaining composure during peak hours.
• Comfortable in varying lighting conditions.
• Fluent in Kitchen terminology and POS mods.
• Capability to push, carry, and lift service carts and trays (Up to 25-50 lbs)
• Flexible to work in different shifts, including early morning, weekends, and holidays
• Highly organized with the ability to multitask in a fast-paced environment
• Ability to work independently and in a team environment

Responsibilities

• Inspect every component of dishes per hour against: visual perfection, temperature standards, and architectural integrity
• Initiate recook protocols at the first sign of imperfection
• Balance VIP orders against general dining flow
• Annotate tickets with chef's codes (rush, allergy, and VIP assigned notes)
• Monitor Kitchen Display System with 99.9% order accuracy
• Lead pre-service briefings on 86'd items and specials
• Document consistency issues in daily pass logs (shared with EC)
• Enforce "silent kitchen" protocols during critical service periods
• Supervise china selection (weighted plates for steak, translucent for seafood)
• Verify custom plating for VIP guests
• Oversee truffle shavings/gold leaf applications
• Conduct line checks against mise en place photos
• Assist in food running when necessary
• Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times)
• Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform.
• Perform all other duties that may be assigned as needed by your manager.

Skills

Multilingual abilities

Kitchen terminology

POS mods

Job description

La Bahia Hotel & Spa is seeking an Expeditor to bridge the kitchen and dining room, ensuring flawless dish execution and impeccable service for a luxury beachfront property. The role focuses on maintaining high standards and coordinating VIP and special orders with precision.

The candidate should bring strong organizational skills, the ability to multitask in a fast-paced environment, and experience in fine dining expo roles within luxury hotels or resorts.