Expeditor

La Bahia Resort and Spa; Santa Cruz (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

La Bahia Hotel & Spa in Santa Cruz, CA, seeks an experienced Expeditor to bridge the kitchen and dining room, ensuring flawless plate presentation and timing. The role emphasizes analytical accuracy, impeccable service, and adherence to Forbes-inspired standards while supporting our beachfront property.

You will oversee pass quality, coordinate VIP and special orders, monitor order accuracy, and assist with food running as needed.

Qualifications

• 3+ years as fine dining expo in luxury hotel or resort.
• Standing for long periods and multitasking during service.
• Multilingual abilities highly preferred.

Responsibilities

• Inspect dishes for visual, temperature and plating quality.
• Lead pre-service briefings on specials and 86'd items.
• Annotate tickets with special instructions.
• Ensure VIP and special requests are executed accurately.
• Assist in food running when needed.

Skills

Fine dining expo

Multi-language communication

Service etiquette

Tools

POS systems

Mise en place protocols

Job description

Description

ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The Expeditor is a crucial role between the kitchen and dining room, ensuring every dish leaves the pass with flawless precision. This role demands the analytical skills, ensuring quality standards are met in every dish. By delivering impeccable service, the In-Room Dining Server will uphold La Bahia Hotel & Spa's service standards (inspired by Forbes) while elevating our beachfront property.

DUTIES/RESPONSIBILITY:

• Inspect every component of dishes per hour against: visual perfection, temperature standards, and architectural integrity


• Initiate recook protocols at the first sign of imperfection


• Balance VIP orders against general dining flow


• Annotate tickets with chef's codes (rush, allergy, and VIP assigned notes)


• Monitor Kitchen Display System with 99.9% order accuracy


• Lead pre-service briefings on 86'd items and specials


• Document consistency issues in daily pass logs (shared with EC)


• Enforce \"silent kitchen\" protocols during critical service periods


• Supervise china selection (weighted plates for steak, translucent for seafood)


• Verify custom plating for VIP guests


• Oversee truffle shavings/gold leaf applications


• Conduct line checks against mise en place photos


• Assist in food running when necessary


• Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times.


• Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform.


• Perform all other duties that may be assigned as needed by your manager.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

• (3) years of experience as a fine dining expo, luxury hotel and/or resort preferred


• Ability to be standing and walking long periods of time


• Multilingual abilities highly preferred


• Capable of maintaining composure during peak hours


• Comfortable in varying lighting conditions


• Fluent in Kitchen terminology and POS mods


• Capability to push, carry, and lift service carts and trays (Up to 25-50 lbs)


• Flexible to work in different shifts, including early morning, weekends, and holidays


• Highly organized with the ability to multitask in a fast-paced environment


• Ability to work independently and in a team environment

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our Food & Beverage team at La Bahia Hotel.