Precision Ag Support Representative

Ag Leader Technology; Ames (IA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Ag Leader Technology in Ames, IA is seeking a detail-oriented Technical Support Specialist to assist customers via phone and email, and to gain expert knowledge on Ag Leader planter systems, rate controllers, yield monitors, mapping software, GPS, guidance and steering systems.

You will work with a team of technical experts to diagnose issues, provide guidance, and support customers through installation, operation and troubleshooting, with opportunities for training and field events.

Qualifications

• Excellent communication skills with customers, co-workers and supervisors.
• Ability to diagnose and resolve problems in a fast-paced environment.
• Strong attention to detail and ability to stay organized.
• Background in agriculture or technical systems is preferred.

Responsibilities

• Provide outstanding technical support and customer service via phone or email.
• Gain expert knowledge through study, support and training on Ag Leader products.
• Process orders and document product and customer information.
• Provide input for continual improvement and development in a team environment.
• Assist Support Specialists with review of technical documents and presentations.
• Other duties as assigned.

Skills

Communication

Problem-solving

Teamwork

Attention to detail

Organizational skills

Education

Two-year degree or equivalent experience

Job description

Reports to: Technical Support Supervisor

The Culture

Ag Leader was born from a passion and determination to transform agriculture forever. In 1992, Ag Leader changed the industry by bringing real-time yield data to farmers’ fingertips. Today, more than 30 years later, Ag Leader has become a global team that provides year-round solutions to help farmers plan, plant, apply, and harvest more efficiently and profitably. We are improving the lives of farmers. We are increasing the efficiency of production agriculture around the world. And we aren’t slowing down. Ready to use your talent to implement change? Join our team of innovators revolutionizing agriculture.

The Opportunity

Join a team of technical experts committed to providing exceptional customer-service. This position will challenge the individual to think critically while being trained on installation, operation and troubleshooting of planter systems, rate controllers, yield monitors, mapping software, GPS, guidance, and steering systems. Through collaboration with team members, you will provide guidance, technical support, and resources to customers using problem-solving skills and excellent communication. There will be opportunities to participate in customer training, field events, and industry trade shows. Your work will have a direct impact on farming operations across the world and contribute to advancement of current and future products.

This role is based in Ames, IA but a hybrid schedule may be considered. Candidate must be able to reliably commute to Ames, IA when required.

As a team member, you will demonstrate and promote the Ag Leader Way:

• Willing, Ready, Doing
• Courage to do what is Right
• Approachable

The Right Person Will

• Be able to effectively communicate with customers, co-workers and direct Supervisor
• Demonstrate ability to accurately and proficiently handle problem-solving situations in a fast-paced environment
• Excel in working independently and in a team environment
• Have strong organizational skills and ability to maintain attention to detail

Responsibilities

• Provide outstanding technical support and customer service for customers via telephone or email
• Gain expert knowledge through study, support and training on Ag Leader products
• Process orders and document product and customer information
• Provide input for continual improvement and development in a team environment
• Assist Support Specialists with review of technical documents and presentations
• Other duties as assigned

Qualifications and Skills

• Two-year degree in related Agricultural or technical field or equivalent work experience
• Experience using a computer system to perform daily tasks
• Understanding of basic electronic, mechanical and hydraulic systems
• Ability to follow written and verbal instructions, and effectively communicate any problems encountered in daily work
• Background in production agriculture preferred with aptitude for hardware and software technical systems
• Previous customer service or in-field support experience preferred

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or provide sponsorship of an employment Visa at this time.

Ag Leader is a drug-free work environment. All offers for employment are contingent upon a pre-employment drug screen and background check.