Pre-Registration/Authorization Specialist

TrueNorth Wellness Services; Hanover (York County); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K plan with company match

Paid Holidays

Paid time off

Long/Short Disability

Life ADD Insurance

Employee Assistance Program

Job summary

TrueNorth Wellness Services is seeking a Pre-Registration/Authorization Specialist in Hanover, PA. This full-time role involves coordinating new client registrations, verifying insurance details, and scheduling with credentialed providers.

The position emphasizes a strong focus on customer service, proficiency with electronic medical records, and collaboration across programs to ensure accurate benefits and timely payments. Clearances and mandated training are required.

Qualifications

• High School Diploma or GED required.
• Proficiency in Word, Excel, Outlook and Internet.
• Prior experience with health insurance companies preferred.
• Experience with medical record systems and medical billing/coding preferred.
• Three clearances and mandated reporting training required.

Responsibilities

• Provide excellent customer service and build rapport with clients.
• Set up electronic medical records for new clients.
• Schedule new client appointments with providers and verify provider credentialing/insurance acceptance.
• Obtain, verify, and review accurate insurance benefit information with clients.
• Ensure payment for services prior to client services.
• Prioritize tasks and work effectively as part of a multi-program team.
• Communicate effectively with clients and assist with transfers between providers.
• Check funding for all scheduled clients across programs and manage client statements.

Skills

Customer service

Scheduling

Communication

Teamwork

Education

High School Diploma or GED

Tools

Electronic medical record system

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Pre-Registration/Authorization Specialist

• Full-time
• Hanover, PA

Work-life balance- Monday-Friday Only!

No Nights or Weekends!

Mission and Vision

Mission and Vision: Inspiring hope and healthy living by providing behavioral health and wellness services one person at a time.

Core Values

Core Values: Compassion, Empowerment, Integrity, Safety, Respect, Diversity, and Teamwork

Benefits

• Medical
• Dental
• Vision
• 401K plan with company match
• Paid Holidays
• Paid time off
• Long /Short Disability
• Life ADD Insurance
• Employee Assistance Program

Job Duties

• Provide excellent customer service and build rapport with clients.
• Ability to set up electronic medical record for new clients.
• Scheduling new client appointments with correct providers, which includes verifying the provider is credentialed and can accept insurance plan.
• The ability to obtain, verify, and review accurate insurance benefit information with clients.
• The ability to ensure payment for services prior to the client services.
• Ability to be proactive and to prioritize work tasks.
• Ability to function effectively as a member of a team that may include multiple programs, locations, departments as well as external organizations and insurance companies.
• Understand how trauma affects an individual and know effective ways to respond to individuals who have experienced it.
• Ability to effectively communicate with clients.
• Check funding for all scheduled clients across all programs.
• Assist clients with transferring to a new provider when necessary.
• Contact clients when there are insurance issues or insurance lapses.
• Assist with client statements, payment plans, and sending final notices.

Job Qualifications/Requirements

• High School Diploma or GED.
• Ability to demonstrate proficiency in computer skills, Word, Excel, Outlook, and Internet.
• Prior experience with health insurance companies, medical record systems, medical billing and coding is preferred.
• The position requires three clearances (Pennsylvania ChildLine Clearance, PA State Police Clearance, and FBI Fingerprint Check) and Mandated Reporting training.

TrueNorth Wellness Services has been providing our communities with behavioral health and wellness programs for more than 50 years and strives to create a safe environment of trusting relationships and a culture of hope and healing where all will thrive.

TrueNorth Wellness Services is proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. TrueNorth is also a trauma-informed organization, and all employees are expected to demonstrate behaviors which further that goal.