Client Access & Insurance Authorization Specialist

TrueNorth Wellness; Hanover (York County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401K plan with company match

Paid Holidays

Paid time off

Long/Short Disability

Life ADD Insurance

Employee Assistance Program

Medical

Vision

Job summary

TrueNorth Wellness Services in Hanover, PA seeks a detail-oriented administrative professional to support behavioral health and wellness programs. You will handle client intake, scheduling, insurance verification, and billing tasks while ensuring compliance with required clearances and a trauma-informed approach.

Key responsibilities include coordinating appointments, confirming provider credentialing, assisting with payment plans, and communicating clearly with clients and insurers.

Qualifications

• High School Diploma or GED.
• Proficient in Word, Excel, Outlook, and Internet.
• Experience with health insurance companies, medical record systems, medical billing and coding is preferred.
• Requires three clearances (Pennsylvania ChildLine Clearance, PA State Police Clearance, and FBI Fingerprint Check) and Mandated Reporting training.

Responsibilities

• Provide excellent customer service and build rapport with clients.
• Set up electronic medical records for new clients.
• Schedule new client appointments with correct providers, which includes verifying the provider is credentialed and can accept insurance plan.
• Obtain, verify, and review accurate insurance benefit information with clients.
• Ensure payment for services prior to the client services.
• Be proactive and to prioritize work tasks.
• Function effectively as a member of a team across programs, locations, departments and external organizations and insurance companies.
• Understand how trauma affects an individual and know effective ways to respond to individuals who have experienced it.
• Communicate effectively with clients.
• Check funding for all scheduled clients across all programs.
• Assist clients with transferring to a new provider when necessary.
• Contact clients when there are insurance issues or insurance lapses.
• Assist with client statements, payment plans, and sending final notices.

Skills

Proficient in Word, Excel, Outlook

Communication skills

Education

High School Diploma or GED

Job description

TrueNorth Wellness Services in Hanover, PA seeks a detail-oriented administrative professional to support behavioral health and wellness programs. You will handle client intake, scheduling, insurance verification, and billing tasks while ensuring compliance with required clearances and a trauma-informed approach.

Key responsibilities include coordinating appointments, confirming provider credentialing, assisting with payment plans, and communicating clearly with clients and insurers.