Pre-Need Licensed Funeral Director

nsmg; North Olmsted (OH); On-site; USD 45,000 - 95,000; Full time

Job summary

NorthStar Memorial Group is seeking a licensed Pre-Need Funeral Director for Sunset Memorial Park in N. Olmsted, OH.

The role focuses on guiding families through pre-planning options, cemetery services, and merchandise with a strong emphasis on community relationships and compliant paperwork. The position involves presenting pre-need plans, tours of facilities, and active sales activities while maintaining exceptional customer service and adherence to regulations.

Qualifications

• Must hold a valid Ohio Funeral Director license.
• Reliable transportation and valid driver's license.
• Willing to relocate to opportunities within market areas.
• Knowledge of cemetery and funeral industry regulations.

Responsibilities

• Actively builds relationships in the community to educate families on pre-planning decisions.
• Sets appointments, presents pre-planning guides and products.
• Conducts professional tours of each location within the area.
• Completes paperwork accurately for contract processing.
• Tracks sales activity and performance metrics to identify strengths and improvement areas.
• Uses CRM to log contacts and ensure timely follow-up.
• Approaches new and existing customers to discuss suitable products/services.
• Delivers world-class customer service with a can-do attitude.

Skills

Relationship-building

Presentation skills

CRM proficiency

Customer service

Education

Funeral Director License

Tools

CRM system

Job description

NorthStar Memorial Group is seeking a dynamic, licensed Pre-Need Funeral Director at Sunset Memorial Park in N. Olmsted, OH. Our sales teams redefine the way families honor their loved ones, through trusted advisory. We don't just sell; we guide, inspire, and innovate. We prioritize financially stable roles ensuring individual efforts are rewarded and recognized. Our Sales teams are go-getters; we lead the industry with personalized options for families to honor their loved ones.

The Lincensed Pre-Need Funeral Director is responsible for generating pre-need sales for locations in assigned market areas including cemetery property, cemetery merchandise, cemetery services, and prearranged funerals.

Responsibilities

• Actively builds relationships in the community to educate and guide families in their pre-planning decisions
• Excels in his/her ability to set an appointment, give a pre-planning guide presentation, and product presentation
• Provides professional park tours of each location within their area
• Completes paperwork timely, neatly, and accurately, including all specific requirements for contract processing
• Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
• Uses CRM to track all contacts and ensure professional follow-up
• Contacts new and existing customers to discuss how specific products or services can meet their needs
• Provides world-class customer service, a positive attitude, and a willingness to do “Whatever it takes”

Qualifications

• Valid driver’s license and a satisfactory driving record
• Must have reliable transportation
• Current Funeral Director License issued in Ohio/ or Any other State
• Relocation (available)
• Knowledge of current federal, state, and local regulations related to the cemetery and funeral industry.

Salary Range

$45,000-$95,000

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.