Pre-Need Funeral Planner & Community Advocate

Service Corporation International; New Britain (CT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

AD&D Insurance

Dependent Life Insurance

401(k) with Company match

Employee Assistance Program

Job summary

Service Corporation International is seeking an Advance Planning Funeral Director to serve client families by arranging pre-need plans and focusing on community engagement across multiple locations. This role drives revenue for the location and serves as the primary contact for families.

Responsibilities include prospecting, referrals, presentations, and building trust-based relationships to protect families in the future, with an emphasis on empathy and professional service.

Qualifications

• High school diploma or equivalent with 1–2 years of college or experience.
• 1–2 years of customer service or sales experience preferred.
• Valid driver’s license with acceptable driving record.
• State Funeral Directors License where required.
• Must pass internal presentation certification within 30 days of hire.
• Evenings and weekends work availability.
• Must be able to drive frequently and obtain/maintain required licenses.
• Proficient with computers and basic software.

Responsibilities

• Lead Generation and prospecting daily (1–2 hours).
• Obtain referrals from families served by the location.
• Network and build community relationships.
• Explain and present funeral pre-planning options to families.
• Maintain activity logs to track productivity and follow up with inquiries.
• Develop trust-based relationships to secure referrals and protect families.

Skills

Customer service

Empathy

Communication skills

Driving

Computer skills

Presentation skills

Education

High school diploma or equivalent

1–2 years of college

Job description

Service Corporation International is seeking an Advance Planning Funeral Director to serve client families by arranging pre-need plans and focusing on community engagement across multiple locations. This role drives revenue for the location and serves as the primary contact for families.

Responsibilities include prospecting, referrals, presentations, and building trust-based relationships to protect families in the future, with an emphasis on empathy and professional service.