Advance Planning Director: Family‑Focused Service

Service Corporation International; Williamsburg (VA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Health Savings Account with Company

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

401(k) Retirement Savings Plan with CO

Employee Assistance Program

Job summary

Service Corporation International in Williamsburg, VA is seeking an Advance Planning Funeral Director who will serve client families by arranging pre-need services, focusing on community engagement and personalized care across multiple locations. This role is a key driver of location revenue and acts as the primary family contact.

You will lead prospecting, obtain referrals, build relationships with families and the community, present plans, and respond to inquiries with empathy and

Qualifications

• Education: High school diploma or equivalent; some college preferred.
• Experience: 1-2 years customer service or sales preferred.
• Licenses: Valid driver’s license; state requirements for funeral service licensing as applicable.

Responsibilities

• Prospect for new client families and referrals daily (1–2 hours).
• Lead community engagement and present pre-need planning services.
• Explain plans and build trust-based relationships with families.
• Prepare for appointments and coordinate with funeral home teams.
• Respond to inquiries in a timely, professional manner and follow up.

Skills

Prospecting

Referrals

Networking

Presentations

Customer service

Communication skills

Empathy

Computer software

Education

High school diploma

College coursework

Tools

Computer software

Job description

Service Corporation International in Williamsburg, VA is seeking an Advance Planning Funeral Director who will serve client families by arranging pre-need services, focusing on community engagement and personalized care across multiple locations. This role is a key driver of location revenue and acts as the primary family contact.

You will lead prospecting, obtain referrals, build relationships with families and the community, present plans, and respond to inquiries with empathy and