Hardware Support Technician

Astreya; Mountain View (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Education Assistance

LinkedIn Learning

Internal Mobility

Health and Wellness Benefits

Insurance Coverage

Career Growth

Job summary

Astreya is seeking a Hardware Support Technician II to manage procurement, inventory and asset workflows for pre-market consumer electronics. You will also provide hands-on hardware and software reworks, imaging and firmware update tasks, and support during events, including travel as needed.

Ideal candidates have a high school diploma or GED with 2–5 years of related experience, IT savviness, strong organizational skills, and excellent written and spoken English, thriving in a fast-paced,

Qualifications

• High school diploma or GED with 2–5 years related experience
• IT-savvy and interested in new technologies
• Knowledgeable about inventory and IT inventory environment
• Capable of following technical instructions to flash drives, image devices and rewrite IDs
• Excellent written and verbal English communication
• Team-oriented and able to work in a fast-paced environment
• Strong organizational skills and goal-oriented

Responsibilities

• Participates with inventory and asset management including receipt and disposition of hardware
• Documents all defects of pre-mass production hardware and/or software
• Performs hardware reworks (swap boards/chips, remove write-protect screws)
• Performs software reworks (imaging devices to different builds; wipe data, rewrite system hardware IDs)
• Conducts servo flashing, firmware upgrade, flashing unsigned images
• Resolves support tickets on device issues
• Provides technical support during events (travel often required)
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Skills

IT savvy

Inventory management

Tech instruction following

English communications

Team player

Fast-paced work

Organizational skills

Willing to learn

Education

High school diploma or GED

Tools

Excel

Job description

The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope:

• Works on assignments that are moderately difficult, requiring judgment in resolving issues
• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participates with inventory and asset management including receipt and disposition of hardware
• Documents all defects of pre-mass production hardware and/or software
• Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
• Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)
• Conducts servo flashing, firmware upgrade, flashing unsigned images
• Resolves support tickets on device issues
• Provides technical support during events (travel often required)
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• IT savvy and interested in new technologies
• Knowledgeable about inventory, and comfortable in an IT inventory environment
• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
• Excellent communicator in both written and verbal English
• Ability to work in a team
• Ability to excel in a fast paced work environment.
• Ability to learn new things and adapt to a changing environment quickly
• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications:

• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
• Introduction to new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• Focus on internal promotion and internal mobility - we love to build teams from within
• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
• Education Assistance
• Dedicated management to provide you with on point leadership and care
• Numerous on the job perks
• Market competitive compensation and insurance, health and wellness benefits