Pre-Litigation PI Dept Lead — Bilingual Settlement Manager

The Ward Law Group, PL; Town of Florida (NY); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

The Ward Law Group in New York seeks a seasoned operations leader to manage a litigation support team and optimize settlement workflows for personal injury cases.

You will oversee daily operations, coordinate negotiations with hospitals and providers, and drive performance with a focus on accuracy and regulatory compliance. Bilingual English/Spanish is a plus; Litify experience preferred.

Qualifications

• Minimum 5 years of recent experience handling medical lien reductions, hospital negotiations, and settlement support within a Plaintiff Personal Injury law firm.
• Minimum 3 years of experience leading or managing a team of legal professionals in a Plaintiff Personal Injury law firm.
• Demonstrated success managing departmental performance through productivity, quality, or turnaround time metrics in a high-volume environment.
• Experience using Litify (Salesforce) or a comparable legal case management system.

Responsibilities

• Oversee daily department operations, workflow, and productivity to ensure timely case resolution.
• Review and assist with complex hospital, medical provider, and lien negotiations.
• Monitor departmental performance, quality, and turnaround times while implementing process improvements.
• Collaborate with attorneys and firm leadership to resolve escalated matters and improve operational performance.
• Review settlement documentation for accuracy and ensure compliance with firm policies, attorney direction, and applicable legal and regulatory requirements.
• Recruit, train, and conduct performance evaluations for team members.

Skills

Bilingual English/Spanish

Tools

Litify (Salesforce)

Job description

The Ward Law Group in New York seeks a seasoned operations leader to manage a litigation support team and optimize settlement workflows for personal injury cases.

You will oversee daily operations, coordinate negotiations with hospitals and providers, and drive performance with a focus on accuracy and regulatory compliance. Bilingual English/Spanish is a plus; Litify experience preferred.