Pre-Litigation Case Manager: Client Care & Case Flow Expert

DM Injury Law; Kansas City (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) match

Paid time off

Paid holidays

On-site parking

Work-life balance

Job summary

DM Injury Law is seeking a highly organized Case Manager to support attorneys in the early stages of cases, from client intake through pre-litigation. The role focuses on keeping matters organized, ensuring timely communication, and moving cases forward efficiently.

The position emphasizes strong client interactions via phone and email, handling 200+ active cases, and drafting essential documents. Training is provided, and the firm offers a supportive team environment and competitive benefits.

Qualifications

• High school diploma required.
• 1+ year of customer service, administrative, or office experience.
• Polished telephone and email communication skills.
• Basic proficiency with Microsoft Office.

Responsibilities

• Communicate with clients daily by phone, email, and other channels
• Manage a high number of cases (200+) and help keep them moving forward
• Prepare case documents and gather supporting information
• Review and organize medical records and billing documents
• Draft basic letters and emails to clients and other parties
• Handle incoming faxes and mail and file them appropriately
• Track cases from start to finish to ensure steady progress

Skills

Phone etiquette

Communication skills

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Job description

DM Injury Law is seeking a highly organized Case Manager to support attorneys in the early stages of cases, from client intake through pre-litigation. The role focuses on keeping matters organized, ensuring timely communication, and moving cases forward efficiently.

The position emphasizes strong client interactions via phone and email, handling 200+ active cases, and drafting essential documents. Training is provided, and the firm offers a supportive team environment and competitive benefits.