Case Manager - Pre-Litigation

Rippling, Inc.; Kansas City (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with match

3 weeks PTO

Paid holidays

Great work-life balance

Free on-site parking

Job summary

DM Injury Law, LLC seeks a highly organized Pre-Litigation Case Manager to support attorneys from initial intake through pre-litigation. The role emphasizes keeping cases organized, timely client communication, and moving matters forward efficiently in a fast-growing firm.

No legal experience is required—we provide training for the right candidate. Strong phone etiquette, professional email skills, and basic Microsoft Office proficiency are essential for daily client communications and document

Qualifications

• High school diploma required.
• 1+ year of customer service, administrative, or office experience.
• Polished telephone and email communication skills.
• Basic proficiency with Microsoft Office.

Responsibilities

• Communicate with clients daily by phone, email, and other channels.
• Manage a high number of cases (200+) and help keep them moving forward.
• Prepare case documents and gather supporting information.
• Review and organize medical records and billing documents.
• Draft basic letters and emails to clients and other parties.
• Handle incoming faxes and mail and file them appropriately.
• Track cases from start to finish to ensure steady progress.
• Health, vision, and dental insurance.
• 401(k) with up to a 4% match.
• 3 weeks of paid time off.
• Paid holidays.
• Great work/life balance—no long hours.
• Free on-site parking.
• Stable job with a growing law firm and a supportive team.

Skills

Customer service experience

Phone communication

Email communication

Office organization

Education

High school diploma

Tools

Microsoft Office

Job description

DM Injury Law is one of the fastest-growing personal injury firms in the Midwest — 70+ attorneys, 200 support staff, and offices across 10 markets including Kansas City, St. Louis, Denver, Omaha, and Oklahoma City. Founded in 2013, the firm's growth has been driven by professional, compassionate legal representation for clients after life-altering personal injury events.

We’re looking for a highly organized, people-focused individual who thrives in a fast-paced environment, communicates with confidence, and enjoys keeping things on track behind the scenes.

Legal experience is not required – we will provide training for the right candidate.

Requirements

• High school diploma required
• 1+ year of customer service, administrative, or office experience.
• Polished telephone and email communication skills
• Basic proficiency with Microsoft Office

Preference

• Experience working in a fast-paced office environment
• Ability to manage a high-volume workload while staying organized and detail-oriented

Job Overview

The Pre-Litigation Case Manager will support attorneys during the early stages of a case, from initial client intake through pre-litigation. This role works closely with the legal team to keep cases organized, ensure timely communication, and help move matters forward efficiently.

Strong communication skills and professional phone etiquette are important, as the Case Manager will regularly speak with clients, answer questions, and provide updates on their case.

This role is a great opportunity for someone who enjoys helping others and staying organized. The Case Manager plays an important part in supporting the legal team and helping deliver a positive experience for clients.

Responsibilities

• Communicate with clients daily by phone, email, and other channels
• Manage a high number of cases (200+) and help keep them moving forward
• Prepare case documents and gather supporting information
• Review and organize medical records and billing documents
• Draft basic letters and emails to clients and other parties
• Handle incoming faxes and mail and file them appropriately
• Track cases from start to finish to ensure steady progress
• Health, vision, and dental insurance
• 401(k) with up to a 4% match
• 3 weeks of paid time off
• Paid holidays
• Great work/life balance—no long hours
• Free on-site parking
• Stable job with a growing law firm and a supportive team

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

DM Injury Law,LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.