Pre-Litigation Case Manager — Client Support Pro

Rippling, Inc.; Kansas City (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with match

3 weeks PTO

Paid holidays

Great work-life balance

Free on-site parking

Job summary

DM Injury Law, LLC seeks a highly organized Pre-Litigation Case Manager to support attorneys from initial intake through pre-litigation. The role emphasizes keeping cases organized, timely client communication, and moving matters forward efficiently in a fast-growing firm.

No legal experience is required—we provide training for the right candidate. Strong phone etiquette, professional email skills, and basic Microsoft Office proficiency are essential for daily client communications and document

Qualifications

• High school diploma required.
• 1+ year of customer service, administrative, or office experience.
• Polished telephone and email communication skills.
• Basic proficiency with Microsoft Office.

Responsibilities

• Communicate with clients daily by phone, email, and other channels.
• Manage a high number of cases (200+) and help keep them moving forward.
• Prepare case documents and gather supporting information.
• Review and organize medical records and billing documents.
• Draft basic letters and emails to clients and other parties.
• Handle incoming faxes and mail and file them appropriately.
• Track cases from start to finish to ensure steady progress.
• Health, vision, and dental insurance.
• 401(k) with up to a 4% match.
• 3 weeks of paid time off.
• Paid holidays.
• Great work/life balance—no long hours.
• Free on-site parking.
• Stable job with a growing law firm and a supportive team.

Skills

Customer service experience

Phone communication

Email communication

Office organization

Education

High school diploma

Tools

Microsoft Office

Job description

DM Injury Law, LLC seeks a highly organized Pre-Litigation Case Manager to support attorneys from initial intake through pre-litigation. The role emphasizes keeping cases organized, timely client communication, and moving matters forward efficiently in a fast-growing firm.

No legal experience is required—we provide training for the right candidate. Strong phone etiquette, professional email skills, and basic Microsoft Office proficiency are essential for daily client communications and document