Pre-Litigation Case Manager

Whitley Law Firm Injury Lawyers; Raleigh (NC); Híbrido; USD 42 000 - 68 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision insurance + 1

HSA/FSA/DCA

Company paid Life Insurance and STD

PTO + 12 Holidays + Birthday PTO

401(k) with employer contribution

Resumo da oferta

Whitley Law Firm in Raleigh, NC is seeking an experienced Case Manager for the Pre-Litigation team. The role supports bodily injury and property damage claims, managing a large caseload and coordinating with clients and providers.

The ideal candidate has 1–3 years in a personal injury firm, strong MS Office and case management software skills, and a Spanish fluency preference. After a 90-day training period, one remote day is allowed.

Qualificações

• High school diploma required; associate degree preferred.
• 1–3 years of experience in a personal injury law firm as case manager or paralegal.
• Legal experience preferred, ideally handling large caseloads in pre-litigation.
• Proficiency in MS Office, legal research databases, medical lien portals, and case management software (Jove, Filevine).

Responsabilidades

• Effectively manage and organize over 120 personal injury cases, while providing comprehensive support to clients navigating bodily injury and property damage claims.
• Maintain active caseloads by conducting monthly client calls to gather treatment updates and address concerns while closely monitoring medical treatment progress.
• Identify and prioritize cases across various stages of the claims process to ensure timely resolution.
• Establish and follow through on insurance claims, ensuring accuracy and adherence to procedures.
• Foster strong relationships with clients, healthcare providers, insurance adjusters, and government officials to facilitate case progress and resolution.
• Identify potential claim issues and collaborate with Pre-Litigation Managers or Attorneys to address them effectively.
• Oversee the preparation and summary of medical records to support case development.
• Compile and submit comprehensive settlement packages (demands) to insurance companies for resolution.

Conhecimentos

Interpersonal communication

Organization

Attention to detail

Written and verbal communication

Collaboration

Critical thinking

Spanish fluency

Formação académica

High school diploma

Associate's degree (preferred)

Ferramentas

MS Office Suite

Legal research databases

Medical lien portals

Jove

Filevine

Descrição da oferta de emprego

Whitley Law Firm is looking for an experienced Case Manager to join our Pre-Litigation (Pre-Lit) team. Employees at Whitley Law Firm share a mission of obtaining the best results for our deserving clients.

Anticipated Schedule:

Full-Time | Monday - Friday | 8:00AM - 5:00PM

After 90 days training period - 1 day remote work permitted

Key Responsibilities:

• Effectively manage and organize over 120 personal injury cases, while providing comprehensive support to clients navigating bodily injury and property damage claims.
• Maintain active caseloads by conducting monthly client calls to gather treatment updates and address concerns while closely monitoring medical treatment progress.
• Identify and prioritize cases across various stages of the claims process to ensure timely resolution.
• Establish and follow through on insurance claims, ensuring accuracy and adherence to procedures.
• Foster strong relationships with clients, healthcare providers, insurance adjusters, and government officials to facilitate case progress and resolution.
• Identify potential claim issues and collaborate with Pre-Litigation Managers or Attorneys to address them effectively.
• Oversee the preparation and summary of medical records to support case development.
• Compile and submit comprehensive settlement packages (demands) to insurance companies for resolution.

Required Skills/Abilities:

• Excellent interpersonal and client service skills, able to de-escalate and handle client concerns as needed.
• Strong organizational skills with the ability to manage multiple tasks and priorities with an emphasis on thoroughness and attention to detail.
• High level of accuracy in document completion and financial disbursement processes.
• Excellent written and verbal communication skills, with the ability to interact professionally with clients, attorneys, and any external parties.
• Ability to collaborate effectively across all teams, offering support, and fostering a cooperative work environment.
• Must exhibit critical thinking skills and the ability to operate independently or as part of a team.

Preferred Qualification:

Demonstrated fluency in Spanish, including both verbal and written communication.

Education and Experience Requirements:

• Highschool diploma required, Associates degree preferred. An equivalent amount of experience in a similar role can be substituted for these requirements.
• Proficiency in MS Office Suite, legal research databases, medical lien portals, and case management software such as Jove, Filevine, etc.
• Must have at least one to three (1-3) years of demonstrated experience working in a personal injury law firm, as a case manager, paralegal, or similar capacity.
• Prior legal experience is required, ideally with a background handling a large caseload in litigation or pre-litigation.

Benefits:

• Medical, Dental, Vision insurance + Employer contribution
• Medical and Dependent Care Savings Accounts: HSA, FSA, DCA
• Company paid Life Insurance and Short-Term Disability (STD)
• Paid time off (PTO) + 12 Company Paid Holidays, and Birthday PTO
• 401(k) Retirement Plan eligibility + Employer Contribution after 6 months
• Additional time off: Wellness Days and Community Volunteer Days
• Employee Assistance Program (EAP)
• Parental leave