Pre-Litigation Case Lead & Team Coach

Kenny Habetz Injury Law; New Orleans (LA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health plan

401(k) plan

Disability coverage

Life insurance

Paid time off

Training & development

Job summary

Kenny Habetz Injury Law seeks a Pre-Litigation Manager to lead the case management team and maintain flow from signup to settlement or filing. You will carry a small caseload while setting standards and reporting to attorneys on real-time file status.

You will supervise, train, and evaluate staff, drive aging-reduction initiatives, and partner with attorneys on value and strategy. This role blends leadership with hands-on case work.

Qualifications

• 4+ years of personal injury pre-litigation case management experience
• Experience supervising, training, or leading a team
• Strong command of medical records, treatment coordination, demand preparation, and bodily injury negotiation
• Working knowledge of Louisiana prescription periods and insurance coverage issues
• Excellent written communication, particularly demand writing
• Comfort managing performance and holding people accountable

Responsibilities

• Directly supervise the pre-litigation case management team, including workload assignment and capacity balancing
• Set clear standards for client contact, file hygiene, and file movement, and hold the team to them
• Train new case managers and build out the training path for the role
• Conduct one on one check ins and performance reviews on a defined cycle
• Address performance problems early and directly, and recommend hiring and staffing changes
• Run regular file audits to find stalled cases, aging records requests, and treatment gaps
• Review demand packages for completeness, accuracy, and persuasive strength before they go out
• Own the pre-litigation aging report and drive it down
• Escalate files that should be referred to litigation instead of continuing to negotiate
• Partner with the attorneys on case valuation and negotiation strategy
• Own client satisfaction during the pre-litigation phase, which is where most complaints originate
• Step into difficult client conversations when a case manager needs backup
• Make sure clients hear from the firm on schedule, not just when something happens
• Document and improve pre-litigation workflows and task templates in the case management system
• Report on caseload volume, phase aging, demand turnaround, and settlement results
• Coordinate handoffs to litigation and to the settlement coordinator so nothing is dropped
• Recommend process and technology changes backed by what the numbers show

Skills

Leadership

Urgency

Negotiation instinct

Directness

Judgment

Client empathy

Data comfort

Tools

Case management platforms

Reporting tools

Job description

Kenny Habetz Injury Law seeks a Pre-Litigation Manager to lead the case management team and maintain flow from signup to settlement or filing. You will carry a small caseload while setting standards and reporting to attorneys on real-time file status.

You will supervise, train, and evaluate staff, drive aging-reduction initiatives, and partner with attorneys on value and strategy. This role blends leadership with hands-on case work.