Lead Pre-Litigation Case Manager

Kenny Habetz Injury Law; Louisiana; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Disability insurance

Paid time off

Ongoing training and development

Cloud-based, paperless systems

Job summary

Kenny Habetz Injury Law is seeking a Pre-Litigation Manager to lead the pre-litigation case management team and manage a personal caseload. You will supervise, set standards, train staff, and collaborate with attorneys on valuation and negotiation strategies.

Success requires extensive Louisiana pre-litigation experience, strong written communication, and the ability to drive workflow improvements. This on-site role emphasizes client satisfaction and process excellence.

Qualifications

• 4+ years of personal injury pre-litigation case management experience.
• Experience supervising, training, or leading a team.
• Strong command of medical records, treatment coordination, demand preparation, and bodily injury negotiation.
• Working knowledge of Louisiana prescription periods and insurance coverage issues.
• Excellent written communication, particularly demand writing.
• Comfort managing performance and holding people accountable.

Responsibilities

• Directly supervise the pre-litigation case management team, including workload assignment and capacity balancing.
• Set clear standards for client contact, file hygiene, and file movement, and hold the team to them.
• Train new case managers and build out the training path for the role.
• Conduct one on one check ins and performance reviews on a defined cycle.
• Address performance problems early and directly, and recommend hiring and staffing changes.
• Run regular file audits to find stalled cases, aging records requests, and treatment gaps.
• Review demand packages for completeness, accuracy, and persuasive strength before they go out.
• Own the pre-litigation aging report and drive it down.
• Escalate files that should be referred to litigation instead of continuing to negotiate.
• Partner with the attorneys on case valuation and negotiation strategy.
• Own client satisfaction during the pre-litigation phase, which is where most complaints originate.
• Step into difficult client conversations when a case manager needs backup.
• Make sure clients hear from the firm on schedule, not just when something happens.
• Document and improve pre-litigation workflows and task templates in the case management system.
• Report on caseload volume, phase aging, demand turnaround, and settlement results.
• Coordinate handoffs to litigation and to the settlement coordinator so nothing is dropped.
• Recommend process and technology changes backed by what the numbers show.

Skills

Leadership

Urgency

Negotiation instinct

Directness

Judgment

Client empathy

Data comfort

Job description

Kenny Habetz Injury Law is seeking a Pre-Litigation Manager to lead the pre-litigation case management team and manage a personal caseload. You will supervise, set standards, train staff, and collaborate with attorneys on valuation and negotiation strategies.

Success requires extensive Louisiana pre-litigation experience, strong written communication, and the ability to drive workflow improvements. This on-site role emphasizes client satisfaction and process excellence.