Pre-Arrival Specialist

Hyatt Vacation Ownership; United States; On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

Free On-Site Parking

Associate Appreciation Week

Job summary

Hyatt Vacation Ownership is hiring a Pre-Arrival Specialist for part-time shifts, including weekends and holidays. This role involves assisting Owners/guests to create memorable vacation experiences in a welcoming environment.

Responsibilities include updating communications, coordinating with departments, and addressing guest needs. Competitive pay and various benefits are provided.

Qualifications

• Available to work various shifts, holidays, and weekends.
• Ability to stand, sit, or walk for long periods.
• Lift/carry/pull items up to 10lbs.

Responsibilities

• Create and maintain pre-arrival templates and communications.
• Coordinate with departments for maintenance.
• Respond to vacation planning emails and calls.
• Inform guests of villa locations and requests.
• Communicate special requests to departments.

Skills

Customer service

Communication

Teamwork

Job description

Hourly Rate: $25.00

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories where everyone is connected by care and inclusivity.

Hourly Rate: $25.00

Part Time, 1st/2nd shift

Weekends and Holidays Required

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

Site Specific Perks

• Free On-Site Parking

• Department celebrations

• Associate Appreciation Week

• Monthly associate recognition and reward programs

• Stipend for work shoes

As a Pre-Arrival Specialist, a typical day will include:

• Creates, Maintains, and updates the pre-arrival templates and Owner communications.

• Coordinates with other departments to conduct routine maintenance.

• Replies to all Vacation Planning emails/calls within the specified time frame.

• Corresponds with guests regarding villa location and other special requests.

• Communicates special requests to other departments and/or VIP amenities.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Pre-Arrival Specialist at HVC:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.