Prattville - Customer Concierge - Full Time

Ultipro; Prattville (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

The Customer Concierge at Ultipro in Prattville, AL, works on-site part-time to provide friendly, professional assistance by phone and electronic communications. You will answer calls, gather information, and route inquiries to the correct department while logging missed calls and tracking sales activity.

Ideal candidates have 1 year of basic computer and phone skills, strong communication, and a courteous, professional demeanor.

Qualifications

• 1 year: Basic computer and phone skills.
• Concierge, customer service, or hospitality experience preferred but not required. 1 year: Administrative or Other Relative Experience Preferred
• Strong telephone, written, and interpersonal communication skills
• Strong computer skills and ability to accurately document customer information
• Friendly, courteous, and professional demeanor

Responsibilities

• Answer incoming calls in a friendly, professional, and helpful manner
• Gather information from callers and direct calls to the appropriate person or department
• Log missed calls for advisors and track incoming sales calls
• Take clear and accurate messages when necessary
• Send and respond to electronic communications
• Provide courteous and professional customer service throughout each interaction

Skills

Customer service

Phone skills

Written communication

Interpersonal skills

Education

High School or better

Tools

Basic computer skills

Job description

Job Details

Posting Details

• Posted on September 28, 2026

Locations

• Long-Lewis Auto Group | Prattville 2091 Fairview Ave Prattville, AL 36066, USA


• On-site


• Rate : $14 USD per hour


• EMPL & CUST RELATIONS


• Part-Time


• Requisition #: PRATT003023

About the Opportunity

The Customer Concierge serves as an important first point of contact for customers, providing friendly, professional assistance by phone and through electronic communications. This position is responsible for answering incoming calls, gathering the appropriate information, and connecting customers with the correct person or department.

The Customer Concierge also helps ensure customer inquiries are properly documented and followed up on by logging missed calls for advisors, tracking sales calls, taking accurate messages, and sending and responding to electronic communications as needed.

We’re looking for someone who is personable, organized, and comfortable communicating with a wide variety of customers in a fast-paced environment.

Key Responsibilities

• Answer incoming calls in a friendly, professional, and helpful manner


• Gather information from callers and direct calls to the appropriate person or department


• Log missed calls for advisors and track incoming sales calls
  
• Take clear and accurate messages when necessary


• Send and respond to electronic communications


• Provide courteous and professional customer service throughout each interaction

Qualifications

• Previous customer service experience or training preferred


• Experience in an automotive setting, receptionist position, call center, or similar administrative/clerical role preferred


• Strong telephone, written, and interpersonal communication skills


• Strong computer skills and ability to accurately document customer information


• Friendly, courteous, and professional demeanor

Preferred

• Dedicated : Devoted to a task or purpose with loyalty or integrity


• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well


• Team Player : Works well as a member of a group


• Enthusiastic : Shows intense and eager enjoyment and interest

Motivations

• Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business


• Self‑Starter : Inspired to perform without outside help


• Goal Completion : Inspired to perform well by the completion of tasks


• Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization


• Work‑Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work


• Job Security : Inspired to perform well by the knowledge that your job is safe

Education

Required

High School or better.

Experience

Required

1 year: Basic computer and phone skills.

Preferred

Concierge, customer service, or hospitality experience preferred but not required. 1 year: Administrative or Other Relative Experience Preferred

Licenses & Certifications

Required

DRIVER'S LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.