Practice Support Assistant

Optum; Burlington (MA); On-site; USD 24,796 - 44,083; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental & vision

Life insurance

401(k) plan

Education reimbursement

Employee discounts

EAP

Stock purchase program

Voluntary benefits

Job summary

Optum in Burlington, MA is seeking a Practice Support Assistant to join the Physical Therapy department, performing complex scheduling, data collection, patient outreach, and front-desk tasks with high autonomy.

Ideal candidates have a high school diploma, 1+ year secretarial experience, basic computer skills, and reliable transportation. The role offers full-time hours, competitive benefits, and opportunities to grow within UnitedHealth Group's health care team.

Qualifications

• High School Diploma or GED required.
• 1+ years of secretarial/receptionist experience.
• Intermediate computer proficiency and reliable transportation.

Responsibilities

• Manage complex scheduling, including appointments and patient outreach.
• Ensure data collection, reporting, and follow-up activities.
• Deliver excellent customer service and support patient satisfaction.
• Oversee waiting room operations and assist with check-in/out.
• Complete forms, prior authorizations, and prescriptions as needed.
• Collaborate with supervisors on coverage and lead huddles.
• Participate in quality improvement initiatives and special projects.

Skills

Reception experience

Computer proficiency

Transportation access

Education

High School Diploma/GED

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Practice Support Assistant (2375654)

Practice Support Assistant - 2375654

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Position in this function performs advancedPractice Support Assistantduties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks.

Location: 20 Wall St. Burlington, MA

Department: Physical Therapy

Schedule: Full time, 40 hours/weekly. Monday - Friday, will be working an 8-hr shift between the business hours of 7:30am - 5pm.

Primary Responsibilities:

• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of secretarial/receptionist experience
• Intermediate level of computer proficiency
• Access to reliable transportation

Preferred Qualifications:

• Associate’s Degree in medical office administration program
• Previous EPIC experience
• Proven solid problem solving and complex patient management skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.