Practice Supervisor (Remote)

CareTalk Health; United States; A distancia; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

CareTalk Health is a fully remote, nationwide virtual medical practice delivering telehealth visits and wellness programs. The Practice Supervisor will oversee a remote, multi-disciplinary team of providers, nurses, and support staff, ensuring smooth visit flow, KPI performance, and patient experience at scale.

You'll partner with Clinical Operations, Quality, Workforce Management, and Training to build scalable processes, drive improvements, and maintain HIPAA compliance in a high-volume

Formación

• 3+ years of supervisory experience in a call center or contact center with Healthcare background.
• 2+ years supporting telehealth or healthcare appointment operations.
• Strong KPI-driven coaching and accountability track record.
• Comfortable conducting audits and delivering direct feedback.
• Working knowledge of HIPAA and healthcare service standards.
• Experience with contact center and clinical systems (call recording, QA tools, dashboards, EMR/EMR platforms).

Responsabilidades

• Oversee patient-facing employees and contractors delivering telehealth visits.
• Lead daily operational huddles, shift readiness, and real-time issue resolution.
• Monitor staffing coverage and adherence to meet service-level targets.
• Identify and resolve gaps affecting visit completion, wait times, or patient experience.
• Own KPIs, analyze performance trends, and drive corrective action.
• Provide coaching and performance feedback to staff.
• Ensure standardized telehealth workflows and HIPAA compliance.
• Collaborate with QA and Training for onboarding and coaching.
• Deliver regular performance and staffing reports to leaders.
• Support change management and new program launches.

Conocimientos

Supervisor exp

Telehealth ops

KPI coaching

HIPAA compliance

Audit & feedback

Educación

Healthcare background (RN or clinical)

Herramientas

Call recording systems

QA tools

EMR/EHR platforms

Descripción del empleo

CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to make that experience simple, reliable, and human.

About the Role

CareTalk Health is seeking a Practice Supervisor to oversee a fully-remote workforce supporting virtual telehealth visits. This role is responsible for day-to-day operational execution across providers, nurses, and clinical support employees and contractors, ensuring consistent visit flow, strong performance against KPIs, and a high-quality patient experience.

This is a highly visible role that partners closely with Clinical Operations, Quality, Workforce Management, and Training to support a scalable, high-volume telehealth model.

Schedule

Shifts fall between our hours of operation, Monday-Friday, 9:00 AM-7:00 PM EST, with rotating Saturdays, 10:00 AM-4:00 PM EST.

What You’ll Do

Key Responsibilities

Operational Leadership

• Supervise patient-facing employees and contractors (providers, nurses, or clinical support staff) delivering telehealth visits.
• Lead daily operational huddles, shift readiness, and real-time issue resolution.
• Monitor staffing coverage, schedules, and adherence to ensure service-level targets are met.
• Identify and resolve operational gaps impacting visit completion, wait times, or patient experience.

Performance & KPI Management

• Own key operational KPIs (e.g., visit completion, productivity, wait time, adherence).
• Analyze performance trends, identify root causes, and drive corrective action.
• Provide clear, actionable feedback through coaching and performance discussions.

Quality, Compliance & Workflow Adherence

• Reinforce standardized telehealth workflows, documentation requirements, and HIPAA compliance.
• Ensure teammates follow established escalation pathways for clinical and operational issues.
• Partner with QA and Training teams to support onboarding, refreshers, and targeted coaching.

Reporting & Cross-Functional Collaboration

• Deliver regular performance and staffing reports to operational and clinical leaders.
• Collaborate with Workforce Management, Quality, Training, Recruiting, and Clinical Ops teams.
• Support change management, new program launches, and continuous process improvement.

Required

• 3+ years of supervisory experience in a call center or contact center environment with Healthcare background such as a Registered Nurse (RN) or other clinical training.
• 2+ years supporting telehealth or healthcare appointment operations.
• Strong track record driving performance through KPIs, coaching, and accountability.
• Comfortable reviewing cases, conducting audits, and delivering direct, constructive feedback.
• Working knowledge of HIPAA and healthcare service standards.
• Experience with contact center and clinical systems (call recording, QA tools, dashboards, EHR/EMR platforms).

Preferred

• Experience in high-volume healthcare, virtual care, urgent care, or provider services.
• Experience supervising or managing contractor or contingent workforces.
• Familiarity with workforce management concepts (coverage, adherence, occupancy).
• Experience with quality monitoring programs and calibration.

Work Location Requirement

This is a remote U.S.-based position. Employees must perform all work physically within the United States. International work is not permitted during scheduled work hours.

This is a remote position and may be “on camera” at any time. The Practice Supervisor will work from a home office, requiring reliable internet connectivity and a secure, private workspace.

Technical Requirements

Windows or Apple (macOS) Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones)

Musthave at least Windows 10 or macOS 14 Sonoma.

Processor: Intel Core i5 or AMD Equivalent (Windows); Apple Silicon (Macs)

RAM: 16 GB

Headphones: Wired headphones required for optimal audio quality. (NO built-in mics)

Internet Speed: Meet minimum internet speed requirements (100 MBPS download speed and 50 MBPS upload speed).Must have an ethernet cable connecting computer directly into router.

Webcam: A webcam is required for video calls. Most laptops have a built-in webcam, which is acceptable. If your computer does not have a webcam, you will need to use an external webcam.

Recommended Equipment: A second monitor is highly suggested for laptop users; dual monitors for PC users.

Why CareTalk Health

CareTalk Health is a fast-growing telehealth organization that delivers high-quality virtual care at scale. This role offers the opportunity to shape contractor operations, influence performance outcomes, and support innovative care models across a nationwide clinical workforce.

CareTalk Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All applicants are required to complete a visual identity verification process during screening, interviews, and training. This includes confirming identity on video, and a facial screen shot.This required step in our process is designed to protect you, and CareTalk Health from potential candidate impersonation. Do you acknowledge and agree to participate in this verification process? * Select...

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Do you have a healthcare background, such as being a Registered Nurse (RN), Licensed Practical Nurse (LPN/LVN), Medical Assistant (MA), or other clinical training or experience? *

Registered Nurse (RN)

Licensed Practical Nurse (LPN/LVN)

Medical Assistant (MA)

Other Clinical Background

No Clinical Background

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For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CareTalk Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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