Practice Operations Leader - Primary Care & Patient Access

Park DuValle Community Health Center, INC; Louisville (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off (PTO)

11 paid holidays

HRSA Loan Repayment Program eligible

403(b) retirement plan with employer 5

Job summary

Park DuValle Community Health Center, INC is seeking a Practice Administrator to provide operational leadership for its primary care locations. The role oversees clinic operations, patient access, scheduling, and provider productivity while collaborating with the CMO and leadership team.

The Administrator leads improvement initiatives, supervises staff, and ensures execution of organizational priorities in line with Park DuValle policies and strategic goals.

Qualifications

• Bachelor’s degree in healthcare administration or related field.
• LPN or nursing leadership background.
• Minimum five years of progressive healthcare operations leadership experience.
• Minimum three years managing ambulatory care, physician practice, or FQHC operations.
• Experience improving patient access, provider productivity, operational performance, and patient satisfaction.
• Experience supervising staff and managing performance through key operational metrics.

Responsibilities

• Provide operational oversight for all primary care locations and ensure efficient daily operations.
• Develop and monitor KPIs related to patient access, patient volume, provider productivity, scheduling utilization, patient retention, and operational efficiency.
• Partner with Site Coordinators to implement operational standards across locations.
• Identify barriers to patient access and throughput and develop corrective action plans.
• Monitor appointment utilization, provider schedules, no-show rates, and capacity to maximize patient access.
• Implement strategies to improve patient volume, retention, continuity of care, and satisfaction.
• Evaluate clinic workflows and recommend improvements to efficiency and service delivery.
• Collaborate with CMO and clinical leadership to align operational priorities with clinical goals.
• Develop, analyze, and present operational performance reports and dashboards to executives.
• Assist with budget development, workforce planning, resource allocation, and improvement initiatives.
• Partner with Revenue Cycle, IT, HR, and other departments to support goals.
• Ensure compliance with applicable standards and regulations.
• Lead strategic initiatives and growth opportunities.
• Provide coaching and development to staff.

Skills

Ambulatory ops

Leadership

Data analysis

EHR proficiency

Staff coaching

Communication

Problem solving

Multi-tasking

Education

Bachelor’s degree in healthcare administration or related field

LPN or nursing leadership background

Tools

EHR systems

Practice management software

Microsoft Office

Healthcare reporting tools

Job description

Park DuValle Community Health Center, INC is seeking a Practice Administrator to provide operational leadership for its primary care locations. The role oversees clinic operations, patient access, scheduling, and provider productivity while collaborating with the CMO and leadership team.

The Administrator leads improvement initiatives, supervises staff, and ensures execution of organizational priorities in line with Park DuValle policies and strategic goals.