Practice Operations Leader – Dental & Oral Surgery

Paradigm Oral Health; Knoxville (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Annual merit reviews

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Paid time off

Paid holidays

Paid parental leave

Short-Term Disability

Long-Term Disability

401(k) with company match

Employee Assistance Program (EAP)

Job summary

Southeast Oral and Facial Surgery in Knoxville, TN is seeking an experienced Front Office Manager to lead day-to-day operations across administrative, front office, and clinical functions - partnering with the surgeon to build systems and ensure a top-quality patient experience from first contact through follow-up.

This hands-on leadership role emphasizes ownership, accountability, and collaboration while shaping the culture and success of a growing practice.

Qualifications

• 5+ years of experience in healthcare, dental, or medical practice management.
• Experience overseeing administrative and/or clinical teams.
• Strong understanding of front office operations, patient flow, and staff leadership.
• Excellent organizational, communication, and problem-solving skills.
• Ability to lead with confidence, empathy, and accountability.
• Bachelor's degree preferred; equivalent experience considered.
• Dental or oral surgery experience strongly preferred.

Responsibilities

• Serve as the primary operational leader for the practice, partnering with the surgeon on day-to-day management.
• Oversee all aspects of practice operations, including patient experience, workflows, and operational efficiency.
• Establish goals, track performance, and recommend improvements to support growth and sustainability.
• Lead implementation of policies, procedures, and operational best practices.
• Hire, onboard, train, schedule, and manage front office and clinical staff.
• Provide coaching, feedback, and performance management, including quarterly check ins.
• Foster a positive, professional, and collaborative team culture focused on patient-centered care.
• Ensure appropriate staffing levels to support patient volume and clinical flow.
• Oversee office operations, patient flow, scheduling, and administrative processes.
• Maintain compliance with clinical protocols, safety standards, and regulatory requirements.
• Ensure effective communication between clinical and administrative teams.

Skills

Healthcare leadership

Front office operations

Staff coaching

Patient experience

Process improvement

Communication

Team management

Education

Bachelor's degree preferred

Job description

Southeast Oral and Facial Surgery in Knoxville, TN is seeking an experienced Front Office Manager to lead day-to-day operations across administrative, front office, and clinical functions - partnering with the surgeon to build systems and ensure a top-quality patient experience from first contact through follow-up.

This hands-on leadership role emphasizes ownership, accountability, and collaboration while shaping the culture and success of a growing practice.