Front Office Manager

Paradigm Oral Health

Knoxville (AL)

On-site

USD 65,000 - 90,000

Full time

8 days ago

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Benefits offered by this job

Competitive pay

Bonus potential

Annual merit reviews

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Paid time off

Paid holidays

Paid parental leave

Short-Term Disability

Long-Term Disability

401(k) with company match

Employee Assistance Program (EAP)

Job summary

Southeast Oral and Facial Surgery in Knoxville, TN is seeking an experienced Front Office Manager to lead day-to-day operations across administrative, front office, and clinical functions - partnering with the surgeon to build systems and ensure a top-quality patient experience from first contact through follow-up.

This hands-on leadership role emphasizes ownership, accountability, and collaboration while shaping the culture and success of a growing practice.

Qualifications

5+ years of experience in healthcare, dental, or medical practice management.
Experience overseeing administrative and/or clinical teams.
Strong understanding of front office operations, patient flow, and staff leadership.
Excellent organizational, communication, and problem-solving skills.
Ability to lead with confidence, empathy, and accountability.
Bachelor's degree preferred; equivalent experience considered.
Dental or oral surgery experience strongly preferred.

Responsibilities

Serve as the primary operational leader for the practice, partnering with the surgeon on day-to-day management.
Oversee all aspects of practice operations, including patient experience, workflows, and operational efficiency.
Establish goals, track performance, and recommend improvements to support growth and sustainability.
Lead implementation of policies, procedures, and operational best practices.
Hire, onboard, train, schedule, and manage front office and clinical staff.
Provide coaching, feedback, and performance management, including quarterly check ins.
Foster a positive, professional, and collaborative team culture focused on patient-centered care.
Ensure appropriate staffing levels to support patient volume and clinical flow.
Oversee office operations, patient flow, scheduling, and administrative processes.
Maintain compliance with clinical protocols, safety standards, and regulatory requirements.
Ensure effective communication between clinical and administrative teams.

Skills

Healthcare leadership

Front office operations

Staff coaching

Patient experience

Process improvement

Communication

Team management

Education

Bachelor's degree preferred

Job description

Front Office Manager - Southeast Oral and Facial Surgery

Knoxville, TN | Full-time | Website: southeastoralsurgery.com

This role is a unique opportunity for an experienced operations leader to serve as a true business partner and right hand to the surgeon. The Office Manager / Practice Manager will oversee day-to-day operations across administrative, front office, and clinical functions - helping build systems, lead the team, and establish a strong operational foundation from day one.

This is a hands-on leadership role ideal for someone who thrives on ownership, accountability, and collaboration while helping shape the culture and success of a growing practice.

What You'll Do

Practice & Operations Leadership

Serve as the primary operational leader for the practice, partnering closely with the surgeon on day-to-day management and long-term planning.
Oversee all aspects of practice operations, including patient experience, team performance, workflows, and operational efficiency.
Establish goals, track performance, and recommend improvements to support growth and sustainability.
Lead implementation of policies, procedures, and operational best practices.

Team Leadership & HR Management

Hire, onboard, train, schedule, and manage front office and clinical staff.
Provide coaching, feedback, and performance management, including quarterly check ins, annual compensation reviews and disciplinary support as needed.
Foster a positive, professional, and collaborative team culture focused on patient-centered care.
Ensure appropriate staffing levels to support patient volume and clinical flow.

Office & Patient Experience Oversight

Oversee office operations, patient flow, scheduling, and administrative processes.
Ensure a consistent, high-quality patient experience from first contact through post-procedure follow-up.
Maintain office systems, supplies, equipment, and vendor relationships.
Step in to support front office functions as needed.

Clinical Operations Support

Partner with the surgeon to ensure efficient daily clinical operations.
Support quality assurance, clinical workflow coordination, and continuity of care.
Maintain compliance with clinical protocols, safety standards, and regulatory requirements.
Ensure effective communication between clinical and administrative teams.

Facilities, Compliance & Administration

Oversee the physical environment of the practice, ensuring a safe, organized, and professional workspace.
Maintain accurate operational documentation and reporting.
Identify operational issues proactively and troubleshoot effectively.
Perform additional duties as needed to support the success of the practice.

What You Bring

5+ years of experience in healthcare, dental, or medical practice management
Prior experience overseeing administrative and/or clinical teams
Strong understanding of front office operations, patient flow, and staff leadership
Excellent organizational, communication, and problem-solving skills
Ability to lead with confidence, empathy, and accountability
Comfortable working in a fast-paced, hands-on environment
Bachelor's degree preferred; equivalent experience considered
Dental or oral surgery experience strongly preferred

What We Offer