Dental Practice Ops Leader: Front Office & Team Growth

Southeast Oral Surgery & Dental Implants; Knoxville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Savings Account (HSA)

Bonus potential

Annual merit reviews

Job summary

Southeast Oral and Facial Surgery in Knoxville, TN, seeks an experienced Front Office Manager to lead day-to-day operations across administrative, front office, and clinical functions. You will partner with the surgeon to establish systems, coach staff, and drive patient-centered care.

The role requires 5+ years in healthcare practice management and a track record of team leadership in a fast-paced setting. This is a full-time on-site leadership position offering competitive pay and benefits.

Qualifications

• 5+ years of experience in healthcare, dental, or medical practice management.
• Prior experience overseeing administrative and/or clinical teams.
• Strong understanding of front office operations, patient flow, and staff leadership.
• Excellent organizational, communication, and problem-solving skills.
• Ability to lead with confidence, empathy, and accountability.
• Comfortable working in a fast-paced, hands‑on environment.
• Dental or oral surgery experience strongly preferred.

Responsibilities

• Serve as the primary operational leader for the practice, partnering closely with the surgeon on day-to-day management and long-term planning.
• Oversee all aspects of practice operations, including patient experience, team performance, workflows, and operational efficiency.
• Establish goals, track performance, and recommend improvements to support growth and sustainability.
• Lead implementation of policies, procedures, and operational best practices.
• Hire, onboard, train, schedule, and manage front office and clinical staff.
• Provide coaching, feedback, and performance management, including quarterly check ins, annual compensation reviews and disciplinary support as needed.
• Foster a positive, professional, and collaborative team culture focused on patient-centered care.
• Ensure appropriate staffing levels to support patient volume and clinical flow.
• Oversee office operations, patient flow, scheduling, and administrative processes.
• Ensure a consistent, high-quality patient experience from first contact through post-procedure follow-up.
• Maintain office systems, supplies, equipment, and vendor relationships.
• Step in to support front office functions as needed.
• Partner with the surgeon to ensure efficient daily clinical operations.
• Support quality assurance, clinical workflow coordination, and continuity of care.
• Maintain compliance with clinical protocols, safety standards, and regulatory requirements.
• Ensure effective communication between clinical and administrative teams.
• Oversee the physical environment of the practice, ensuring a safe, organized, and professional workspace.
• Maintain accurate operational documentation and reporting.
• Identify operational issues proactively and troubleshoot effectively.
• Perform additional duties as needed to support the success of the practice.

Skills

Healthcare management

Team leadership

Front office operations

Patient experience

Communication

Problem solving

Regulatory compliance

Job description

Southeast Oral and Facial Surgery in Knoxville, TN, seeks an experienced Front Office Manager to lead day-to-day operations across administrative, front office, and clinical functions. You will partner with the surgeon to establish systems, coach staff, and drive patient-centered care.

The role requires 5+ years in healthcare practice management and a track record of team leadership in a fast-paced setting. This is a full-time on-site leadership position offering competitive pay and benefits.