Practice Operations Lead & Treatment Coordinator

My Harmony Smiles; Trinity (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Wellness resources

Job summary

My Harmony Smiles is seeking a motivated Dental Office Manager / Treatment Coordinator to lead daily operations and guide patients through treatment decisions. You will oversee scheduling, staff coordination, and financials while ensuring HIPAA compliance and high-quality patient care.

The role requires strong communication, leadership, and organizational skills to improve profitability and patient experience in a busy practice.

Qualifications

• Previous experience in dental office management, treatment coordination, dental front office, or related healthcare setting.
• Strong understanding of dental terminology, procedures, scheduling, and insurance.
• Excellent verbal and written communication skills.
• Strong leadership and organizational abilities.
• Comfortable discussing treatment fees, financing, and payment options.
• Strong customer service and relationship-building skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Proficiency with dental practice management software and standard office technology.

Responsibilities

• Oversee daily dental office operations and ensure the practice runs efficiently.
• Lead, support, and hold team members accountable to established goals and expectations.
• Manage scheduling, patient flow, staff coordination, and daily office needs.
• Monitor office production, collections, accounts receivable, and other key performance indicators.
• Coordinate staff meetings, training, and ongoing team development.
• Maintain compliance with office policies, HIPAA, OSHA, and applicable dental regulations.
• Work closely with the dentist/owner to implement practice goals and improve profitability and efficiency.
• Welcome patients and create a warm, professional experience from consultation through completion of treatment.
• Present diagnosed treatment and clearly explain treatment options, benefits, timing, and financial considerations.
• Help patients understand their insurance benefits and estimated out-of-pocket expenses.
• Discuss financing and payment options when appropriate.
• Follow up with patients who have unscheduled or incomplete treatment.
• Build trust and rapport with patients to help them feel confident moving forward with recommended care.
• Coordinate treatment appointments and communicate effectively with the clinical and front-office teams.
• Track treatment acceptance and identify opportunities to improve case acceptance.
• Resolve patient concerns professionally and promptly.
• Maintain a positive, service-oriented office culture.
• Ensure patients receive consistent communication before, during, and after treatment.
• Help create an environment where patients feel valued, respected, and cared for.

Skills

Leadership

Communication

Organizational skills

Customer service

Multitasking

Team-oriented

Calm under pressure

Financial awareness

Tools

Dental practice management software

Job description

My Harmony Smiles is seeking a motivated Dental Office Manager / Treatment Coordinator to lead daily operations and guide patients through treatment decisions. You will oversee scheduling, staff coordination, and financials while ensuring HIPAA compliance and high-quality patient care.

The role requires strong communication, leadership, and organizational skills to improve profitability and patient experience in a busy practice.