Dental Office Manager: Lead Team and Patient Experience

Smile Brands Inc.; Santa Ana (CA); On-site; USD 73,000 - 74,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental

Vision

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Smile Brands Inc. seeks a proactive Dental Office Manager to oversee day-to-day operations, support a high-performing team, and partner with the dentist and clinical staff to deliver an exceptional patient experience.

You will manage scheduling, practice performance metrics, finances, recruiting, onboarding, and compliance, while fostering a welcoming environment and continuous improvement across the office.

Qualifications

• 1+ year of experience managing or leading a dental office
• Experience leading, coaching or developing a team
• Knowledge of dental terminology and the day-to-day operations of a dental practice
• Strong communication and interpersonal skills
• A patient-first mindset and commitment to creating an exceptional experience
• Ability to prioritize, problem-solve and make decisions in a fast-paced environment
• Strong organizational skills and attention to detail
• Comfort working with practice performance, scheduling and financial metrics
• A positive, collaborative leadership style

Responsibilities

• Lead the day-to-day operations of the dental practice, ensuring the office runs efficiently and delivers an exceptional patient experience.
• Partner with the dentist and clinical team to support practice goals, patient care and overall practice growth.
• Lead, coach and develop the office team, creating a culture of collaboration, accountability and engagement.
• Oversee patient scheduling and help ensure the practice is operating at its full potential.
• Monitor practice performance, including production, collections and accounts receivable, and identify opportunities for improvement.
• Manage office expenses, supplies and operational resources.
• Support recruiting, onboarding, training and retention of team members.
• Help create a welcoming environment for patients and ensure concerns are addressed quickly and professionally.
• Ensure the practice follows company policies, regulatory requirements and applicable dental compliance standards.
• Monitor equipment and facility needs and coordinate maintenance when necessary.
• Recognize opportunities to improve the patient and team experience and turn ideas into action.

Job description

Smile Brands Inc. seeks a proactive Dental Office Manager to oversee day-to-day operations, support a high-performing team, and partner with the dentist and clinical staff to deliver an exceptional patient experience.

You will manage scheduling, practice performance metrics, finances, recruiting, onboarding, and compliance, while fostering a welcoming environment and continuous improvement across the office.