Practice Medical Receptionist - Cambridge OB/GYN - Full-Time

Cambridge Health Alliance; Cambridge (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Cambridge Health Alliance (CHA) is seeking a Practice Medical Receptionist for the OB/GYN Center in Cambridge. You will be the first point of contact for patients, delivering friendly, efficient service and coordinating appointments and documentation.

This full-time day shift role involves scheduling via Epic, verifying insurance with PASSPORT, managing records, handling payments, and supporting clinicians on a planned care team. Bilingual skills and attention to detail are highly valued.

Qualifications

• High School Diploma or GED required.
• 1 year of experience in an outpatient medical setting preferred.
• Bilingual in Spanish, Portuguese, or Haitian Creole preferred.
• Excellent customer service and attention to detail.
• Experience with medical records and billing processes is a plus.

Responsibilities

• Handle calls courteously and professionally.
• Register patients and schedule appointments via Epic.
• Verify insurance eligibility using PASSPORT.
• Maintain paper and electronic medical records.
• Collect, process, and reconcile co-pays.
• Process charges and daily receipts; identify billing errors.
• Assist providers with correspondence.
• Attend planned care team meetings.

Skills

Customer service

Bilingual: Spanish/Portuguese/Creole

Attention to detail

Education

High School Diploma or GED

Tools

Epic

PASSPORT

Job description

Location: CHA Cambridge Hospital

Work Days: Primarily day shifts, 8:30am - 5:00pm & 9:00am - 5:30pm, including one evening per week

Category: Clerical and Administrative Support

Department: CHA Obstetrics & Gynecology Center Cambridge

Job Type: Full time

Work Shift: Day

Hours/Week: 40.00

Union Name: CH Laborers 380

About CHA Obstetrics & Gynecology

Cambridge Health Alliance (CHA) is a vibrant, mission-driven health system committed to providing high-quality, culturally responsive care to the communities across Cambridge, Somerville, and Boston’s metro-north region. Our Obstetrics & Gynecology (OB/GYN) Center is a cornerstone of this mission, offering comprehensive, patient-centered reproductive health care in a collaborative, multidisciplinary environment.

At CHA OB/GYN, our dynamic interdisciplinary team of board-certified OB/GYN physicians, certified nurse midwives, advanced practice providers, and dedicated support staff work together to deliver compassionate and personalized obstetric and gynecological services to our richly diverse patient population. With our dedication to health equity and reproductive justice, we offer a unique and rewarding opportunity to make a meaningful impact in the lives of our patients and communities.

Position Overview

The Practice Medical Receptionist on the OB/GYN team performs a wide range of administrative and support functions for the department. They serve as a primary point of contact for patients and provide excellent customer service through clear communication.

Responsibilities

• Handling all calls appropriately and courteously
• Registering patients and scheduling appointments via Epic
• Verifying insurance eligibility using PASSPORT
• Maintaining and supporting both paper and electronic medical records
• Collecting, processing, and reconciling co-pays to be deposited
• Providing financial support by processing charges, reconciling daily receipts, and identifying and correcting errors in billing
• Assisting direct patient care providers with electronic and paper correspondence
• Participating on a planned care team and attending departmental meetings

Qualifications

• High School Diploma or GED required
• 1 year of experience working in an outpatient medical setting preferred
• Bilingual in Spanish, Portuguese, or Haitian Creole preferred
• Experience working on a Planned Care Team preferred
• Must possess excellent customer service skills and attention to detail

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.