Practice Manager III: Patient Experience & Ops Leader

Keplr Vision; Forsyth (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Keplr Vision in Forsyth, IL is seeking a Practice Manager III to lead a team of Opticians, Technicians and Patient Care Coordinators while partnering with the Lead OD to deliver outstanding patient care.

The role emphasizes staff coaching, operational oversight, and profitability insights, with a focus on HIPAA compliance and superior customer service. This full-time position reports to Administration.

Qualifications

• Minimum of 4 years in retail management or supervisory roles.
• Excellent communication and leadership abilities.
• Understanding of optical/eyecare operations is preferred.
• Ability to coach staff and improve customer experience.

Responsibilities

• Supervise a team of opticians, technicians, and patient care coordinators.
• Collaborate with Lead OD to deliver exceptional patient experience.
• Monitor practice operations and provide on-the-job training.
• Analyze financial data to optimize profitability.
• Recruit and select high-caliber talent.
• Ensure HIPAA and billing compliance.

Skills

Customer service

Leadership

Communication

Organizational skills

Problem solving

Team management

Job description

Keplr Vision in Forsyth, IL is seeking a Practice Manager III to lead a team of Opticians, Technicians and Patient Care Coordinators while partnering with the Lead OD to deliver outstanding patient care.

The role emphasizes staff coaching, operational oversight, and profitability insights, with a focus on HIPAA compliance and superior customer service. This full-time position reports to Administration.