Practice Manager III

Keplr Vision; Illinois; On-site; USD 60,000 - 85,000; Full time

Job summary

Keplr Vision in Forsyth, IL is seeking a Practice Manager III to lead daily operations and ensure top-quality patient care at All About Eyes.

You will supervise a team of optical staff, coordinate with the Lead OD, and drive patient satisfaction, staff development, and compliance. This role requires retail management experience, strong leadership, and financial oversight to optimize profitability.

Qualifications

• Excellent customer service skills and professional presentation.
• Minimum of 4 years of retail management/supervisory experience.
• Strong communication, organizational, leadership and interpersonal abilities.
• Ability to set and monitor productivity goals.
• Understanding of optometric business processes.
• Ability to prioritize multiple tasks and meet deadlines.

Responsibilities

• Supervising a team of opticians, technicians, patient care coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Coaching staff to deliver unsurpassed customer service and serving as a role model.

Skills

Customer service

Leadership

Communication

Organizational skills

Staff coaching

Productivity goals

Attention to detail

Optometric processes

Job description

All About Eyes Forsyth, 106 Barnett, Forsyth, Illinois, United States of America

Job Description

Practice Manager III - All About Eyes in Forsyth IL

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The Practice Manager resolves the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to their team.
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers and patients.
• Monitors all aspects of practice operations, provides on-the-job training and support to team members using all core philosophies.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Recruits and selects high caliber talent.
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
• Uphold Keplr Vision’s Core Values.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:

• Prefer optical experience and/or minimum of 4 years of retail management/supervisory experience.
• General understanding of operations, processes, and high level of business acumen.
• Excellent communication, organizational, leadership, and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks and meet required deadlines.

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD, Director of Operations, or Area Manager.