Practice Manager

ClearVision Eye Centers; Las Vegas (NV); On-site; USD 65,000 - 110,000; Full time

Job summary

Clear Vision Eye Centers is seeking a Practice Manager to supervise Opticians, Technicians, and Patient Care Coordinators, ensuring top-tier patient care and efficient operations. You will work closely with the Lead OD to create an outstanding patient experience across all touchpoints.

The role requires strong leadership, excellent communication, and a solid understanding of optical operations and HIPAA compliance. This is a full-time position reporting to Management.

Qualifications

• Excellent customer service, personal presentation and patient focus.
• 2+ years retail management/supervisory experience preferred or optical experience.
• Strong understanding of operations, processes and business acumen.
• Clear communication, strong organizational and leadership abilities.
• Ability to set, monitor and achieve productivity goals.
• Proven problem-solving, judgment and attention to detail.
• Knowledge of optometric business processes and strategic development.
• Capability to multitask and meet deadlines.

Responsibilities

• Supervise a team of Opticians, Technicians, Patient Care Coordinators and other staff.
• Collaborate with Lead OD to deliver exceptional patient experience.
• Lead staff performance, coaching and development for outstanding customer service.
• Serve as a role model and ensure high standards of patient care and workflow efficiency.
• Monitor practice operations and provide on-the-job training and support.
• Analyze financial data and suggest steps to improve profitability.
• Recruit and select high-caliber talent and ensure HIPAA compliance.
• Oversee product management, inventory and cost of goods.

Skills

Customer service

Leadership

Communication

Organizational skills

Interpersonal skills

Problem solving

Attention to detail

Operations knowledge

Job description

Practice Manager - Clear Vision Eye Centers, W Sahara

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to their team
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers and patients.
• Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Recruits and selects high caliber talent.
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
• Uphold Keplr Vision's Core Values.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:

• Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience.
• General understanding of operations, processes, and high level of business acumen.
• Excellent communication, organizational, leadership, and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks and meet required deadlines.

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD, Director of Operations, or Area Manager.

Status: Full-time (FT)

Exemption: Exempt

Department: Management