Practice Manager

Seymour Eye Clinic; Seymour, Northern (IN, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Seymour Eye Clinic in Seymour, IN is seeking a Practice Manager I to lead a diverse team of opticians, technicians and patient care staff, ensuring high-quality patient care and service.

The successful candidate will collaborate with the Lead OD and Directors, monitor daily operations, manage scheduling, training and performance, and drive practice profitability while upholding HIPAA and company values.

Qualifications

• Retail management experience or 2+ years in supervisory role.
• Strong understanding of operations and business acumen.
• Excellent communication, organizational and leadership abilities.
• Ability to set and monitor productivity goals.
• Strong problem-solving and attention to detail.
• Familiarity with optometric workflows and processes.
• Ability to multitask and meet deadlines.

Responsibilities

• Supervises opticians, technicians, patient care coordinators and other staff.
• Collaborates with Lead OD to ensure exceptional patient experience.
• Leads staff performance, coaching and development to deliver superior service.
• Serves as a role model and drives customer-centric culture.
• Works with ODs to optimize patient care and workflow efficiency.
• Monitors practice operations and provides on-the-job training and support.
• Analyzes financial data and recommends steps to improve profitability.
• Recruits and selects high-caliber talent and ensures HIPAA compliance.
• Oversees product management, inventory and cost of goods.
• Conducts staff evaluations and trainings and reinforces Keplr Vision Core Values.

Skills

Retail management

Operations understanding

Communication

Organizational skills

Leadership

Problem solving

Optometric processes

Attention to detail

Multitasking

Job description

Practice Manager I - Seymour Eye Clinic in Seymour, IN

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to their team
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers and patients.
• Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Recruits and selects high caliber talent.
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
• Uphold Keplr Vision's Core Values.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:

• Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience.
• General understanding of operations, processes, and high level of business acumen.
• Excellent communication, organizational, leadership, and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks and meet required deadlines.

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD, Director of Operations, or Area Manager.

Status: Full-time (FT)

Exemption: Exempt

Department: Management