Practice Manager I - 100

Keplr Vision; Spring Lake (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Keplr Vision in Michigan is seeking a Practice Manager I to lead a team of optical staff and support the Lead OD in delivering exceptional patient care. You will supervise opticians, technicians, and patient care coordinators while ensuring efficient workflows and high standards of customer service.

The role requires strong leadership, customer service, and operational oversight, including training, hiring, and ensuring HIPAA compliance. This is a full-time position based in Spring Lake, MI.

Qualifications

• Excellent customer service and professional presentation required.
• 2+ years retail management or supervisory experience.
• Strong communication, organizational, and leadership skills.
• Ability to set productivity goals and meet deadlines.
• Understanding of optometric business processes.

Responsibilities

• Supervise a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Collaborate with Lead OD to ensure an exceptional patient experience.
• Lead staff to deliver unsurpassed customer service through coaching and development.
• Work with ODs to ensure high patient care standards and workflow efficiency.
• Monitor practice operations and provide on-the-job training and support to staff.
• Analyze practice financial data and recommend steps to optimize profitability.
• Recruit and select high-caliber talent.
• Ensure compliance relating to billing and HIPAA.
• Perform product management and inventory control duties.
• Conduct staff evaluations, performance management, and trainings.
• Uphold Keplr Vision’s Core Values.

Skills

Retail management

Customer service

Leadership

Operations knowledge

HIPAA compliance

Job description

Practice Manager I

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to their team
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers and patients.
• Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Recruits and selects high caliber talent.
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
• Uphold Keplr Vision’s Core Values.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:

• Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience.
• General understanding of operations, processes, and high level of business acumen.
• Excellent communication, organizational, leadership, and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks and meet required deadlines.

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD, Director of Operations, or Area Manager.

Status: Full-time (FT)

Exemption: Exempt

Department: Management