Practice Coordinator

University of California, San Francisco; San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading health sciences university as a Practice Coordinator, responsible for scheduling, referrals, and patient care coordination. This temporary role offers a chance to collaborate with clinical and administrative teams, ensuring exceptional service. Ideal candidates will have strong organizational skills and experience in healthcare settings.

Qualifications

• 4 years related experience or college degree with 6 months experience.
• Experience with patient scheduling and client service.

Responsibilities

• Manage referral work queues and schedule patients accurately.
• Coordinate care with clinical disciplines and external providers.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Education

High School diploma

College degree

Tools

APeX

EPIC

Outlook

Word

Excel

Job description

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Job Summary

Please note: the duration will be approximately 5 months; possibility of extension. The Practice Coordinator 3 serves as the face of the Practice, collaborating with administrative, clinical, and management teams. Responsible for seamless operations and exceptional customer service, this role handles scheduling, referrals, revenue cycle management, and patient care coordination.

Key Responsibilities

1. New Patient Scheduling and Processing:
   • Manage referral work queues and act as the primary contact for referring physicians and new patients.
   • Schedule and register patients accurately, ensuring compliance with guidelines and collecting necessary information.
   • Explain first appointment procedures to patients in understandable terms and manage patient expectations.
2. Advanced New Patient Scheduling And Coordination:
   • Secure outside medical records, prioritize scheduling for complex patients, and inform patients about treatment options.
   • Coordinate care with various clinical disciplines and external providers to optimize schedules and expedite services.
3. Surgery Scheduling And Advanced Surgery Scheduling:
   • Coordinate outpatient and inpatient surgeries, ensure proper communication with patients, physicians, and hospital staff.
   • Manage complex scheduling, secure authorizations, and coordinate post-surgical appointments and paperwork.
4. Revenue Cycle:
   • Perform cash collection, communicate financial policies to patients, and obtain insurance authorizations.
   • Monitor provider open charts, work on denials, and secure complex authorizations.
5. Administrative And Patient Care Coordination:
   • Schedule patient appointments, triage telephone calls efficiently, and collaborate with clinical staff in problem-solving patient needs.
6. APeX And IT Specific Skills:
   • Perform APeX-specific tasks, manage referrals, appointments, and utilize various functionalities for patient care coordination.
7. Environmental Responsibilities, General Performance, And Customer Service Outreach:
   • Maintain workplace safety, patient confidentiality, participate in team building, and handle customer service inquiries and complaints.
8. Lead Role Duties:
   • Resolve escalated operational issues, provide guidance for process improvements, and act as a primary resource within the department.

The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position, refer to the TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles). An offer will consider the experience of the final candidate and current salary levels within UCSF for similar roles.

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for clerical and technical support services. Temporary employees often transition to permanent roles.

Required Qualifications

• High School diploma or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination.
• APeX/EPIC experience
• Experience with in-person client service and patient scheduling
• Strong computer skills, including familiarity with Outlook, Word, Excel, and navigating multiple patient records systems
• Ability to analyze situations, prioritize, develop solutions, and work independently
• Excellent customer service, communication, and organizational skills
• Basic math skills and ability to deal sensitively with patients

Preferred Qualifications

• Healthcare experience, including insurance verification and medical record data abstraction
• Experience in ambulatory settings and surgical scheduling
• Bilingual or multilingual abilities (Spanish, Cantonese, Russian)

About UCSF

UCSF is a leading health sciences university committed to research, education, and patient care, home to Nobel laureates and experts in health sciences.

Pride Values

UCSF values professionalism, respect, diversity, and excellence, and is committed to equity and a supportive, inclusive community.

Equal Employment Opportunity

UCSF is an Equal Opportunity/Affirmative Action Employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or other protected statuses.