Practice Assistant Senior

Mass General Brigham; Somerville (MA); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare organization is seeking an administrative professional to support clinical operations. This role involves scheduling, patient check-ins, and clerical tasks, requiring strong technology skills and effective communication. Join a diverse team committed to exceptional patient care.

Qualifications

• 3-5 years of office experience required.
• No experience in lieu of degree accepted.

Responsibilities

• Perform routine administrative and clerical duties.
• Act as a 'Super User' for scheduling and billing systems.
• Provide guidance to Office and Practice Assistants.

Skills

Strong technology skills

Effective communication skills

Excellent time management

Education

High School Diploma or Equivalent

Tools

Outlook

Word

Excel

PowerPoint

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a diverse team of professionals, including doctors, nurses, business experts, tech specialists, researchers, and systems analysts, to fulfill our mission. As a not-for-profit organization, we support patient care, research, teaching, and community service, aiming to provide exceptional care. We believe that high-performing teams foster groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs administrative and clinical functions to support smooth and efficient clinical operations with minimal supervision. Duties include scheduling, check-in, check-out, and other administrative tasks related to patient visits. Actual responsibilities may vary by department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties such as making patient appointments, maintaining records, assisting callers, and processing billing forms.
• Act as a 'Super User' for scheduling, registration, and billing systems, providing assistance and training to staff. May perform advanced functions like surgical scheduling.
• Provide guidance to Office and Practice Assistants and oversee daily activities of practice staff in conjunction with the Supervisor.
• Handle co-payments and manage communications related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education: High School Diploma or Equivalent required. No experience in lieu of degree accepted.

Experience: 3-5 years of office experience required.

Knowledge, Skills, and Abilities: Strong technology skills, including advanced proficiency in Outlook, Word, Excel, PowerPoint; knowledge of office procedures; effective communication skills; excellent time management; ability to proofread and edit documents.

Additional Job Details

Physical Requirements

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting and Carrying occasionally (20-35 lbs)
• Other physical activities as listed

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations are provided for individuals with disabilities. Contact Human Resources at (857)-282-7642 for accommodations.