Client Intake & Office Coordinator

Mālama Maika'i Health and Wellness Alliance; Honolulu (HI); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading health and wellness alliance is seeking a Client Intake & Office Coordinator to manage client inquiries and convert leads into clients. This remote role requires strong communication skills and the ability to handle sensitive topics with empathy. Join a rapidly growing company that values compassion and efficiency in client interactions.

Benefits

Competitive base salary + performance-based commission

Flexible, remote work environment

Ongoing training and development

Qualifications

• 1+ years of experience in phone-based sales or client services.
• Tech-savvy and organized, comfortable using CRMs.

Responsibilities

• Manage incoming calls and inquiries with empathy.
• Convert warm leads into booked consultations.
• Assist with administrative tasks and client onboarding.

Skills

Communication

Relationship-Building

Organization

Empathy

Tools

CRM

Digital Communication Tools

Job description

1 week ago Be among the first 25 applicants

Client Intake & Office Coordinator – Remote Phone Sales

Malama Maika’i Health and Wellness Alliance (Remote, HST-Based)

About Us

Malama Maika’i Health and Wellness Alliance is a rapidly growing senior in-home care agency founded in Hawaii, now expanding across Arizona and Florida. We are known for delivering compassionate, high-quality care and supporting families through every step of their care journey.

We’re seeking a Client Intake & Office Coordinator to serve as the frontline for families inquiring about our services—someone who is compassionate, organized, and confident in guiding conversations that turn warm leads into long-term clients. This role blends administrative support with consultative phone sales and requires someone who can handle sensitive topics with empathy and precision.

Position Summary

As the Client Intake & Office Coordinator, you’ll manage incoming calls, respond to inquiries about care services, schedule new client appointments, and assist with minor administrative tasks like sending application forms and follow-up correspondence. You'll play a pivotal role in building trust with prospective clients and supporting them through the decision-making process with warmth, professionalism, and efficiency.

Key Responsibilities

• Answer and manage inbound calls and web inquiries with empathy and accuracy
• Educate potential clients and their families about our care services and process
• Convert warm leads into booked consultations or clients by identifying their needs and offering tailored solutions
• Coordinate and schedule initial care assessments and follow-up appointments
• Maintain detailed CRM records of calls, follow-ups, and next steps
• Assist with administrative tasks such as sending applications, intake forms, and minor email correspondence
• Collaborate with the care coordination and scheduling teams to ensure a smooth client onboarding experience
• Identify common client concerns and help guide families through emotional or difficult decisions with patience and understanding
• Uphold HIPAA and all ethical standards in client communication and data handling

Qualifications

• 1+ years of experience in phone-based sales, client services, or administrative coordination (home care or healthcare preferred)
• Strong communication and relationship-building skills with a compassionate, non-pushy approach
• Proven ability to manage multiple tasks, calls, and follow-ups in a fast-paced environment
• Tech-savvy, organized, and comfortable using CRMs and digital communication tools
• Demonstrated success managing calendars including, but not limited to, scheduling and updating appointments
• Familiarity with senior care services, Medicaid/long-term care insurance (preferred)
• Able to work reliably on Hawaii Standard Time (HST)

What We Offer

• Competitive base salary + performance-based commission
• Flexible, remote work environment
• Ongoing training and development
• Opportunity to be part of a purpose-driven, rapidly growing company
• Ability to directly impact families during life-changing moments

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative

Industries

• Internet Publishing

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