Senior Clinical Practice Assistant

Mass General Brigham; Waltham (MA); On-site; USD 40,000 - 70,000; Part time

Job summary

An established industry player in healthcare is seeking a dedicated administrative professional to support clinical operations. This role involves performing essential administrative tasks, including scheduling patient appointments, managing billing processes, and providing guidance to office staff. The ideal candidate will possess strong organizational skills and a solid understanding of office procedures. Join a team committed to exceptional patient care and experience the rewarding environment of a leading healthcare organization, where your contributions will make a significant impact on the lives of patients and the community.

Qualifications

• 3-5 years of office experience required.
• Strong technology skills, especially in MS Office.

Responsibilities

• Perform administrative duties for clinical service, including scheduling and patient records.
• Provide guidance to practice staff and oversee daily activities.

Skills

MS Office (Outlook, Word, Excel, PowerPoint)

Time Management

Effective Communication

Organizational Skills

Document Proofreading

Education

High School Diploma or Equivalent

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Essential Functions

1. Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record.
2. Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at more advanced competency level.
3. Provides functional guidance to Office and Practice Assistants.
4. In conjunction with Supervisor, oversees daily activities of practice staff.
5. May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education

High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree? No

Experience

Office experience 3-5 years required.

Knowledge, Skills and Abilities

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint. Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Effective written communication tailored to the audience and ability to convey information clearly and accurately, including composing/editing emails, memos, and letters.
• Understanding written sentences and paragraphs in work-related documents.
• Managing one's own time and the time of others.
• Well organized with good time management skills to handle multiple tasks, follow protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details

Remote Type: Onsite

Work Location: 52 Second Avenue

Scheduled Weekly Hours: 0

Employee Type: Per Diem

Work Shift: Day (United States of America)

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other protected statuses under law. Reasonable accommodations are provided for individuals with disabilities in the application and employment process. For accommodations, contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

Our competency framework defines effective leadership behaviors, comprising ten competencies (half People-Focused, half Performance-Focused), which are used for performance evaluation, hiring, development, and talent pipeline development.