Clinic/Practice Assistant Senior

Mass General Brigham Health Plan, Inc.; Boston (MA); Hybrid; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Clinic/Practice Assistant Senior to support clinical operations. This role involves both administrative and clinical functions, requiring strong technology skills and effective communication. Join a dedicated team committed to exceptional patient care and community service.

Qualifications

• 3-5 years of office experience required.

Responsibilities

• Perform administrative duties related to patient visits.
• Provide functional guidance to Office and Practice Assistants.
• Oversee daily activities of practice staff.

Skills

Communication

Time Management

Technology Skills

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Clinic/Practice Assistant Senior page is loaded

Clinic/Practice Assistant Senior

Apply remote type: Hybrid

Locations: Boston-MA

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: RQ4019299

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.

Essential Functions

1. Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
2. Acts as "Super User" for scheduling, registration, and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at more advanced competency level.
3. Provides functional guidance to Office and Practice Assistants.
4. In conjunction with Supervisor, oversees daily activities of practice staff.
5. May be required to accept co-payments. Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education

High School Diploma or Equivalent required

Experience

- Office experience 3-5 years required

Knowledge, Skills, and Abilities

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint. Knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Effective written and verbal communication skills tailored to the audience.
• Ability to understand written sentences and paragraphs in work-related documents, to correspond and communicate clearly and effectively (including composing/editing e-mails, memos, and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized with good time management skills to handle multiple tasks, follow protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details

Remote Type: Hybrid

Work Location: 100 Blossom Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. For accommodations, contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines effective leadership through ten observable and measurable behaviors, used for evaluating performance, hiring, development, and talent pipeline development.

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Founded over 200 years ago, our hospitals are among the most prestigious in the world. Built on the legacy of two leading academic medical centers, we are committed to serving the community through excellence in patient care, teaching, and research. We focus on increasing value and continuously improving quality to maintain excellence.