Clinic/Practice Assistant Senior

Brigham & Women's Physicians Organization; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare organization in Boston is seeking an administrative professional to support clinical operations. The role involves scheduling, patient billing, and providing guidance to practice staff. Candidates must have a high school diploma and 3-5 years of office experience, along with strong MS Office skills. This position is crucial for maintaining efficient practice operations.

Qualifications

• 3-5 years of office experience required.

Responsibilities

• Perform administrative duties related to patient visits.
• Acts as 'Super User' for scheduling and billing systems.
• Oversees daily activities of practice staff.

Skills

Strong technology skills

MS Office skills

Effective written communication

Time management skills

Organizational skills

Education

High School Diploma or Equivalent

Job description

Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.

Does this position require Patient Care?
No

Essential Functions

1. Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
2. Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
3. Provides functional guidance to Office and Practice Assistants.
4. In conjunction with Supervisor, oversees daily activities of practice staff.
5. May be required to accept co-payments. Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
office experience 3-5 years required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint. Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
• Ability to use phone system and manage non-routine calls and solve routine issues as appropriate.
• Effective written communication tailored to audience; clear and effective verbal communication.
• Understanding of written sentences and paragraphs in work documents; ability to compose/edit emails, memos, and letters; take accurate messages.
• Time management skills for self and team.
• Well organized with good time management to handle multiple tasks, follow protocols, and work within systems.
• Ability to proofread and edit written documents.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. We ensure reasonable accommodations for individuals with disabilities during the application, interview, and employment process.