Practice Assistant II

The General Hospital Corporation; Revere (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Mass General Brigham's Revere HealthCare Center in Revere, MA is seeking a Practice Assistant II to greet patients, check in/out, schedule appointments, and support the clinical team. This on-site role involves handling calls, maintaining records, processing billing forms, and training others as a Super User.

You will work with a supportive team, grow your skills, and contribute behind the scenes to efficient patient care at a leading health system.

Qualifications

• High school diploma or equivalent (required; experience cannot be substituted).
• 2-3 years of office experience (required).
• Certified Medical Administrative Assistant (CMAA) credential (preferred).
• Proficiency with Microsoft Office and solid knowledge of office operations, standards, and procedures.
• Excellent written and verbal communication, strong organizational and time management skills.

Responsibilities

• Greet and assist patients, check-in/check-out, and schedule appointments.
• Answer phones, handle routine questions, and maintain appointment records.
• Screen and relay messages about prior authorizations, prescriptions, and test results.
• Process billing forms, collect co-payments, and scan documents into medical records.
• Request medical records and lab results; manage documents and mail distribution.
• Serve as a Super User for scheduling, registration, and billing systems; train others.

Skills

Office administration

Communication

Time management

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary

Practice Assistant II

MGH Revere HealthCare Center | Full-Time | Onsite

Be the first friendly face patients see. As a Practice Assistant II at Mass General Brigham's Revere HealthCare Center (300 Ocean Ave), you'll help our community get the care they need, while building your healthcare career with one of the nation's leading health systems.

What You'll Do

• Greet and assist patients, and handle check-in, check-out, and appointment scheduling
• Answer phones, help callers with routine questions, and maintain appointment records
• Screen and take messages about prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into patient medical records
• Request medical records and lab results; file, type, and print forms, schedules, and memos; and distribute mail and faxes
• Serve as a "Super User" for scheduling, registration, and billing systems, and help train others
• Take on more advanced work as your skills grow, such as surgical scheduling and schedule changes/blocking

Good to Know

• This is not a patient care role. You'll provide administrative and clerical support to the clinical team.
• You'll work under general supervision with a supportive team.
• Specific duties may vary by department.

Ready to make a difference behind the scenes and at the front desk?

Qualifications

What You Bring

• High school diploma or equivalent (required; experience cannot be substituted)
• 2-3 years of office experience (required)
• Certified Medical Administrative Assistant (CMAA) credential (preferred)
• Proficiency with the Microsoft Office suite and solid knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing
• Confidence using phone systems, managing non-routine calls, and resolving routine issues
• Clear, audience-appropriate written and verbal communication, including composing and editing emails, memos, and letters, and taking complete, accurate messages
• Strong reading comprehension of work-related documents
• Excellent organization and time management to manage your own time and others' time, juggle multiple tasks, follow established protocols, and work within systems

Additional Job Details (if applicable)

• Remote Type
• Onsite
• Work Location
• 300 Ocean Avenue
• Scheduled Weekly Hours
• 40
• Employee Type
• Regular
• Work Shift
• Day (United States of America)
• Pay Range
• - /
• Grade
• 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.