Practice Assistant II

Massachusetts General Hospital; Revere (MA); Presencial; USD 40.000 - 50.000; Jornada completa

Descripción de la vacante

Mass General Brigham is seeking a Practice Assistant II for the Revere HealthCare Center (300 Ocean Ave). This full-time, onsite role supports the clinical team with front-desk and administrative tasks, enabling efficient patient flow and accurate record-keeping.

The position requires a high school diploma, 2–3 years of office experience, and proficiency with Microsoft Office. CMAA may be preferred, and strong communication and organization are essential.

Formación

• High school diploma or equivalent required; experience cannot substitute.
• 2–3 years of office experience required.
• CMAA credential preferred.
• Proficiency with Microsoft Office and standard office procedures.

Responsabilidades

• Greet and assist patients, manage check-in/check-out and scheduling.
• Answer phones, field routine questions, and maintain records.
• Screen and relay messages about authorizations, referrals, and tests.
• Process billing forms, collect co-payments, and scan docs into records.
• Request medical records and lab results; file and distribute memos.
• Serve as a Super User for scheduling, registration, and billing systems.
• Assist with advanced tasks as skills grow, e.g., scheduling changes.

Conocimientos

Office experience

MS Office proficiency

Written communication

Phone system handling

Time management

Interpersonal communication

Educación

High school diploma

Descripción del empleo

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Practice Assistant II

MGH Revere HealthCare Center | Full-Time | Onsite

Be the first friendly face patients see. As a Practice Assistant II at Mass General Brigham's Revere HealthCare Center (300 Ocean Ave), you'll help our community get the care they need, while building your healthcare career with one of the nation's leading health systems.

What You’ll Do

• Greet and assist patients, and handle check-in, check-out, and appointment scheduling
• Answer phones, help callers with routine questions, and maintain appointment records
• Screen and take messages about prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into patient medical records
• Request medical records and lab results; file, type, and print forms, schedules, and memos; and distribute mail and faxes
• Serve as a "Super User" for scheduling, registration, and billing systems, and help train others
• Take on more advanced work as your skills grow, such as surgical scheduling and schedule changes/blocking

Good to Know

• This is not a patient care role. You’ll provide administrative and clerical support to the clinical team.
• You’ll work under general supervision with a supportive team.
• Specific duties may vary by department.

Ready to make a difference behind the scenes and at the front desk?

Qualifications

What You Bring

• High school diploma or equivalent (required; experience cannot be substituted)
• 2-3 years of office experience (required)
• Certified Medical Administrative Assistant (CMAA) credential (preferred)
• Proficiency with the Microsoft Office suite and solid knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing
• Confidence using phone systems, managing non-routine calls, and resolving routine issues
• Clear, audience-appropriate written and verbal communication, including composing and editing emails, memos, and letters, and taking complete, accurate messages
• Strong reading comprehension of work‑related documents
• Excellent organization and time management to manage your own time and others' time, juggle multiple tasks, follow established protocols, and work within systems

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

300 Ocean Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

- /

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.